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- Tasks: Welcome guests and assist with luggage, ensuring a memorable stay.
- Company: Grantley Hall is a luxurious five-star hotel in North Yorkshire, renowned for excellence.
- Benefits: Enjoy 31 days holiday, free meals, discounts, and wellness activities.
- Why this job: Join a prestigious team and enhance your hospitality skills in a stunning environment.
- Qualifications: A positive attitude, attention to detail, and a full driving licence are essential.
- Other info: Flexible shifts available; perfect for students seeking a rewarding role.
The predicted salary is between 24075 - 26475 £ per year.
HOTEL PORTER – Harrogate
HOTEL PORTER
Full Time
24,075 per annum plus monthly service charge, typically 2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
• Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality
• Assist guests with their luggage, ensuring the luggage arrives at the guest’s bedroom in a timely manner, taking luggage to the guest’s car and stored securely when necessary
• Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning
• Ensuring all guests’ needs are exceeded at every opportunity
• Moving furniture and setting up rooms for events when required, ensuring the hotels’ 5-star standards are met
• Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout
• Maintaining the appearance, cleanliness and safety standards which are set out by management
• Assisting in other areas of the hotel when needed
• Ensuring that you stay proactive during less demanding periods
• Must possess a polite etiquette
• Must have impeccable grooming standards
Key Skills, Qualities & Experience
• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Full driving license is required
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Engage with hotel guests on a regular basis
• Friendly, courteous, and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
Various shift patterns and working hours are available.
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
- A monthly service charge – typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
- Team appreciation and wellbeing activities – Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- Discounted hotel stays with Pride of Britain hotels
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
- Grantley Academy to support your development
- Annual paid volunteering days
Hotel Porter - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter - Harrogate
✨Tip Number 1
Familiarise yourself with the local area and attractions in Yorkshire. Being knowledgeable about the region will not only impress your interviewers but also help you assist guests more effectively.
✨Tip Number 2
Demonstrate your passion for hospitality during your interactions with us. Share any previous experiences where you went above and beyond for guests, as this aligns perfectly with our commitment to service excellence.
✨Tip Number 3
Showcase your proactive attitude by discussing how you handle busy periods or unexpected challenges. We value team members who can maintain high standards under pressure and keep things running smoothly.
✨Tip Number 4
Highlight your communication skills and ability to engage with guests. A friendly and courteous demeanour is essential for a Hotel Porter, so be ready to share examples of how you've created memorable experiences for others.
We think you need these skills to ace Hotel Porter - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided excellent service or assisted guests, as this is crucial for a Hotel Porter position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills such as attention to detail, communication, and a proactive approach, which are essential for ensuring guests have a memorable stay.
Highlight Local Knowledge: If you have knowledge of the local area or Yorkshire, be sure to mention it in your application. This can set you apart from other candidates, as assisting guests with local arrangements is part of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Hotel Porter.
How to prepare for a job interview at Grantley Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing excellent service and how you enjoy making guests feel welcome.
✨Demonstrate Local Knowledge
Since the role requires knowledge of the local area, prepare to discuss popular attractions, restaurants, and activities in Harrogate and Yorkshire. This will show your potential employer that you can assist guests with their needs effectively.
✨Exemplify Attention to Detail
The hotel prides itself on maintaining high standards. Be ready to provide examples of how you've ensured cleanliness and attention to detail in previous roles, whether in hospitality or other customer-facing jobs.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult guests or managing multiple tasks at once. Think through your responses in advance to demonstrate your problem-solving skills and ability to stay calm under pressure.
