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- Tasks: Lead luxury events at Grantley Hall, ensuring top-notch service and organization.
- Company: Grantley Hall is a five-star hotel blending historic charm with modern luxury in North Yorkshire.
- Benefits: Enjoy tips, complimentary meals, gym access, and 31 days of annual leave.
- Why this job: Join a prestigious team known for excellence and celebrate success with fun events and awards.
- Qualifications: Experience in Food and Beverage and event management is essential; a positive attitude is a must!
- Other info: Opportunities for professional development and a supportive work environment await you.
The predicted salary is between 36000 - 43200 £ per year.
EVENTS FLOOR MANAGER – Harrogate
EVENTS FLOOR MANAGER
Full Time
£36,000 per annum plus monthly service charge, typically £2,400 per annum
48 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
- Running all luxury events catered for at Grantley Hall.
- Ensuring all products served to and/or provided for the guest are set to Grantley standards.
- Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event.
- Driving the operational set-up & service of luxury Grantley Hall events.
- Taking ownership to ensure the stock holding is tracked, replenished and kept in order.
- Being pro-active with customer comments and complaints.
- Identifying areas of upselling opportunities across all F&B events.
- Managing the team in regards to training and development.
- Ensuring all events are sufficiently staffed and the appropriate people are in the right place at the right time.
- Forward planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of time.
Key Skills, Qualities & Experience
- Previous experience in a Food and Beverage setting is essential.
- Previous Events or event sales experience is essential.
- Wine & Beverage knowledge is desirable.
- Confident, self-motivated and presenting a professional outlook in all circumstances.
- High level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard.
- Strong customer service ethos and the ability to deliver consistently high levels of service delivery.
- Positive attitude and a desire to learn.
- Ability to meet deadlines and work under pressure.
- Friendly, courteous and helpful with excellent communication skills.
- Motivated to go the extra mile for guests and colleagues.
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year).
- Complimentary bespoke uniform and chef whites.
- Complimentary meals whilst on duty.
- Refer a Friend bonus – Earn up to £1000.
- Complimentary employee car parking.
- Complimentary state of the art onsite gym – with personal trainer support.
- 31 days annual leave (including bank holidays) increasing with service.
- Professional development opportunities at all levels.
- Reimbursement on work shoes, sight tests and professional memberships.
- Modern and spacious discounted live in accommodation for eligible roles.
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
- Annual awards ceremony and team events to celebrate success.
- Employee Assistance Programme helpline and online support.
- Team Member of the Month Awards.
- Discount on Grantley Hall’s Restaurants, Spa products and Gift Shop.
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
- Cycle to work scheme.
- Access to Wagestream, allowing you to instantly access your wages.
- Simplyhealth – Health cash plan.
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Events Floor Manager - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Floor Manager - Harrogate
✨Tip Number 1
Familiarize yourself with the luxury hospitality industry, especially in event management. Understanding the nuances of high-end service will help you stand out as a candidate who truly gets what Grantley Hall represents.
✨Tip Number 2
Network with professionals in the events and hospitality sector. Attend industry events or join relevant online groups to connect with people who can provide insights or even refer you to opportunities at Grantley Hall.
✨Tip Number 3
Showcase your previous experience in food and beverage settings during your interactions. Highlight specific examples where you successfully managed events or improved customer satisfaction, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Demonstrate your proactive approach by suggesting innovative ideas for enhancing guest experiences at events. This will not only show your enthusiasm for the role but also your commitment to contributing positively to Grantley Hall.
We think you need these skills to ace Events Floor Manager - Harrogate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Events Floor Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in food and beverage settings, event management, and customer service. Use specific examples that demonstrate your ability to meet the expectations outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of Grantley Hall's standards. Mention specific experiences that illustrate your proactive approach to customer service and event management.
Highlight Your Skills: In your application, emphasize your attention to detail, communication skills, and ability to work under pressure. Provide examples of how you've successfully managed events or teams in the past, showcasing your leadership qualities.
How to prepare for a job interview at Grantley Hall
✨Show Your Passion for Events
Make sure to express your enthusiasm for managing luxury events. Share specific examples from your past experiences that highlight your ability to create memorable experiences for guests.
✨Demonstrate Attention to Detail
Since attention to detail is crucial in this role, prepare to discuss how you ensure that every aspect of an event meets high standards. Bring up instances where your meticulousness made a difference.
✨Highlight Your Customer Service Skills
Be ready to talk about your approach to customer service. Share stories that showcase your ability to handle complaints and turn them into positive experiences for guests.
✨Prepare for Team Management Questions
As a manager, you'll need to demonstrate your leadership skills. Think of examples where you've successfully trained or developed team members, and be prepared to discuss your management style.
