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- Tasks: Coordinate events, manage enquiries, and ensure exceptional service for guests.
- Company: Join Grantley Hall, a luxury 5-star hotel in North Yorkshire with a rich history.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and exclusive discounts.
- Why this job: Be part of a prestigious team, gain valuable experience, and celebrate success together.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential.
- Other info: Full training provided; opportunities for personal development and wellbeing support.
The predicted salary is between 20000 - 28000 £ per year.
EVENTS COORDINATOR – Harrogate
EVENTS COORDINATOR
Full Time
25,000 per annum plus monthly service charge, typically 2,400 per annum
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
• Ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in
• Handle small incoming enquiries primarily focusing on private dining for groups of up to 20, private afternoon tea bookings and small groups
• Produce all event stationery along with menu pre-orders
• Assist with the festive booking process during the busy period in the run up to Christmas
• Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed
• Ensure excellent management of all pre and post event communications
• Ensure the booking system is used for each enquiry and completed correctly
• Uphold the team SOP’s given to you
• Ensure all details for booking are up to date and handed over to the relevant departments
• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience
• Use Grantley Hall’s meeting selling strategies and room selling strategies
• Ensure use of our agreed Terms & Conditions and deposit policies for all bookings
• Complete any additional sales and event oriented tasks, within reason, as requested by the DOSM and GM.
• Live the Grantley Hall Values everyday day without compromise
Key Skills, Qualities & Experience
• Hands on approach to work, always being productive and looking to improve
• Strong verbal and written communication skills required
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Knowledge of Opera and 7 rooms, Canva and Fango would be beneficial but not essential as full training will be given
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
- A monthly service charge – typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
- Team appreciation and wellbeing activities – Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- Discounted hotel stays with Pride of Britain hotels
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
- Grantley Academy to support your development
- Annual paid volunteering days
Events Coordinator - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Coordinator - Harrogate
✨Tip Number 1
Familiarise yourself with Grantley Hall's unique offerings and values. Understanding their commitment to luxury and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially in North Yorkshire. Attend local events or join relevant online groups to connect with professionals who might provide insights or referrals for the Events Coordinator role.
✨Tip Number 3
Prepare to discuss your experience with event coordination and customer service in detail. Be ready to share specific examples of how you've successfully managed events or handled challenging situations in the past.
✨Tip Number 4
Showcase your enthusiasm for the role by researching current trends in the hospitality sector. Being knowledgeable about what’s happening in the industry can set you apart and demonstrate your passion for the position.
We think you need these skills to ace Events Coordinator - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination and customer service. Use specific examples that demonstrate your ability to handle enquiries and manage events effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your hands-on approach and how you can contribute to maintaining the high standards at Grantley Hall.
Highlight Communication Skills: Since strong verbal and written communication skills are essential, provide examples in your application that illustrate your ability to communicate effectively with clients and team members.
Showcase Your Initiative: Demonstrate your proactive attitude by including instances where you went above and beyond in previous roles. This will align well with the expectations of the Events Coordinator position.
How to prepare for a job interview at Grantley Hall
✨Showcase Your Communication Skills
As an Events Coordinator, strong verbal and written communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview, perhaps by discussing a past experience where you successfully handled client inquiries or coordinated an event.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when managing bookings and event stationery. Use specific examples from your previous work to illustrate how your attention to detail has positively impacted your projects or events.
✨Demonstrate Your Customer Service Ethos
Grantley Hall values a strong customer service ethos. Be ready to share instances where you went above and beyond for guests or clients, showcasing your commitment to delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you had to manage multiple tasks or resolve conflicts, and be ready to discuss your approach and the outcomes.
