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- Tasks: Assist in managing front office operations and ensure exceptional guest experiences.
- Company: Join Grantley Hall, a luxurious five-star hotel in North Yorkshire with a rich history.
- Benefits: Enjoy tips, complimentary meals, gym access, and 31 days annual leave.
- Why this job: Be part of a prestigious team in a stunning location, enhancing your hospitality skills.
- Qualifications: Experience in hospitality management and strong customer service skills are essential.
- Other info: Opportunities for professional development and a vibrant team culture await you.
The predicted salary is between 30000 - 37000 £ per year.
ASSISTANT FRONT OFFICE MANAGER – Harrogate
ASSISTANT FRONT OFFICE MANAGER
Full Time
33,500 plus monthly service charge, typically 2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
Maintain good working relationships with colleagues and all other departments
Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests\’ issues that may occur
Carry out Reception and Night Porter shifts when required to and assist during peak periods
Provide training for the team and to assist in team reviews/appraisals and PDPs
Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.
Key Skills, Qualities & Experience
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
A high level of confidentiality
Full, clean driving licence due to our insurance policies is desirable
Ability to meet deadlines and work under pressure
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Detail orientated and drives standards
Confident, self-motivated and present a professional persona in all circumstances
Hands on approach to work, always being productive and looking to improve
Well presented, adhering to Grantley Hall\’s grooming standards at all times
Experience of managing a large team within the hospitality industry
To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus – Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym – with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages
- Simplyhealth – Health cash plan
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Assistant Front Office Manager - Harrogate. Job in Harrogate Education & Training Jobs employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - Harrogate. Job in Harrogate Education & Training Jobs
✨Tip Number 1
Familiarise yourself with Grantley Hall's unique offerings and values. Understanding their commitment to luxury and service excellence will help you align your responses during interviews, showcasing how you can contribute to their high standards.
✨Tip Number 2
Network within the hospitality industry, especially in Yorkshire. Attend local events or join online forums where you can connect with current or former employees of Grantley Hall. This could provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've demonstrated excellent customer service, teamwork, and problem-solving skills, as these are crucial for the Assistant Front Office Manager role.
✨Tip Number 4
Showcase your passion for Yorkshire and its culture during your interactions. Being genuinely enthusiastic about the local area can set you apart, as it reflects your commitment to providing guests with an authentic experience at Grantley Hall.
We think you need these skills to ace Assistant Front Office Manager - Harrogate. Job in Harrogate Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office management. Emphasise any roles where you liaised with multiple departments or handled guest relations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and specifically mention why you want to work at Grantley Hall. Reference their commitment to service excellence and how your skills align with their values.
Showcase Customer Service Skills: Provide specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to handle guest issues and maintain high service standards, as these are key responsibilities for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality sector.
How to prepare for a job interview at Grantley Hall
✨Research Grantley Hall
Before your interview, take some time to learn about Grantley Hall's history, values, and services. Understanding the hotel's unique offerings and its commitment to luxury hospitality will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As an Assistant Front Office Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests, demonstrating your ability to handle issues and exceed expectations.
✨Prepare for Team Management Questions
Expect questions about your experience managing teams in the hospitality industry. Be ready to discuss your leadership style, how you motivate staff, and your approach to training and development, as these are crucial for the role.
✨Dress to Impress
First impressions matter, especially in a luxury environment. Ensure you are well-presented and adhere to professional grooming standards that reflect the high standards of Grantley Hall.
