At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and create memorable experiences.
- Company: Join The Grantley Arms, a historic pub with a vibrant community spirit.
- Benefits: Career pathway to GM, free meals, 28 days holiday, and discounts at Young's venues.
- Other info: Dynamic work environment with a strong team ethic and community focus.
- Why this job: Unlock your potential in hospitality with ongoing training and development opportunities.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 25000 - 30000 £ per year.
Here at The Grantley Arms, we pride ourselves on a fantastic work environment serving the best beers, wines, cocktails & coffees alongside stunning in-season food. Situated on the outskirts of Guildford in the stunning village of Wonersh, we’ve been providing the locals with a place to come together for over 500 years. Our private dining room even used to be the old village bakery! Our amazing community-driven country pub has onsite parking as well as a reliable bus route between the towns of Guildford and Cranleigh.
Alongside our passion for fresh and seasonal produce, we are dedicated to developing our team, and we have an incredible career pathway with Young’s available to unlock your potential throughout a clear and supported career journey. All the usual perks apply as listed below, what’s not listed is the great team ethic we have and how we thrive to delight each and every one of our guests.
What We Offer Our Assistant Managers:
- Access to our Career Pathway and development towards GM
- Access to our fully funded apprenticeships and training and development courses
- 20% discount in all Young's Pubs and Hotels
- Access to our Share Save Scheme
- Free Meals
- 28 Days holiday per year
- Company Pension Scheme
What we look for in an Assistant Manager:
As the successful applicant you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
As the successful Assistant Manager you will:
- Have experience championing excellent service through engagement and training
- Demonstrate a passion for leading and developing a team to deliver the best service possible
- Be an active hands-on manager with excellent communication skills
- Be responsible and able to manage the FOH rota, training and all health and safety effectively at all times
- Working alongside your GM & DM, you will be able to demonstrate your creativity and ability by helping to design and deliver new experiences for our guests
- Demonstrate great planning and organisational skills, necessary to maintain effective controls with regard to both Liquor GP and labour
- Have a pro-active approach to driving sales and delivering growth, through positive engagement with both kitchen and front of house teams
Thanks for your interest in working with us and the wider Young's community.
Lead Assistant Manager — Hospitality Career Path to GM employer: Grantley Arms
At The Grantley Arms, we offer a vibrant and supportive work environment where your passion for hospitality can truly flourish. Nestled in the picturesque village of Wonersh, our commitment to employee development is evident through our clear career pathways and fully funded training opportunities, ensuring you have the tools to succeed and grow within our community-driven pub. With a strong team ethic, competitive benefits, and a focus on delivering exceptional service, we invite you to join us in creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Assistant Manager — Hospitality Career Path to GM
✨Tip Number 1
Get to know the pub! Before your interview, pop by The Grantley Arms and soak in the atmosphere. Chat with the staff and customers to get a feel for the community vibe. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Show off your passion for hospitality! During your interview, share specific examples of how you've delivered exceptional customer service in the past. We love hearing about your experiences and how you’ve made a difference in previous roles.
✨Tip Number 3
Be ready to discuss team development! Since we’re all about training and growth, come prepared with ideas on how you would engage and develop your team. This shows that you’re not just a manager, but a leader who cares about their team's success.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re keen by asking about our career pathway and training opportunities. It’s a great way to demonstrate your commitment to growing within the company and making the most of what we offer.
We think you need these skills to ace Lead Assistant Manager — Hospitality Career Path to GM
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering exceptional customer service and developing a great team. Share any relevant experiences that highlight your enthusiasm.
Tailor Your Application:Make sure to tailor your application to the role of Assistant Manager. Highlight your experience in leading teams and managing shifts effectively. We love seeing candidates who understand our values and can connect their skills to what we do at The Grantley Arms.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at The Grantley Arms.
How to prepare for a job interview at Grantley Arms
✨Know Your Venue
Before the interview, take some time to research The Grantley Arms. Familiarise yourself with their menu, special events, and community involvement. This will not only show your genuine interest but also help you connect your experience to their values.
✨Showcase Your Leadership Skills
As a Lead Assistant Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully trained staff or improved service standards. Be ready to discuss how you can bring that same passion to The Grantley Arms.
✨Engage with Customer Service Scenarios
Expect questions about handling difficult customer situations or improving guest experiences. Think of specific instances where you turned a negative experience into a positive one. This will highlight your problem-solving skills and commitment to exceptional service.
✨Discuss Your Vision for Growth
The Grantley Arms is looking for someone who can drive sales and deliver growth. Be prepared to share your ideas on how to enhance customer engagement and create memorable experiences. This shows that you're not just focused on managing but also on innovating.
