At a Glance
- Tasks: Coordinate engineers and manage customer queries in a dynamic environment.
- Company: Join Aprolis UK, a leader in the forklift industry with a focus on training and development.
- Benefits: Full-time role with opportunities for growth and skill enhancement.
- Other info: Enjoy a supportive culture that values entrepreneurship, courage, respect, and friendliness.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong communication skills and PC literacy are essential.
The predicted salary is between 24300 - 29700 £ per year.
Experience the difference with us!
As part of Aprolis UK, our people are our most valuable asset. We are proud to recruit and train the very best in the forklift industry, equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Our values are:
- Entrepreneurship
- Courage
- Respect
- Friendliness
Job Description Summary
Grant Handling are actively recruiting for a Service Coordinator to provide a point of contact for customers and Engineers, coordinating Engineers on a daily basis.
PERSON SPECIFICATION:
- PC Literate
- Good telephone manner
- Strong interpersonal, organisation, motivational and communication skills.
CORE ACTIVITIES:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Log and provide key information to enable accurate and meaningful KPI’s to be produced.
- Customer liaison/Queries/Quotations/Estimates
- Engineer contact/Communication/Support
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the General Manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Cover during absence/holidays for colleagues.
- General Admin duties, Incl. Filing, Memos, Faxes, Letters.
- Authorise overtime in conjunction with the General Manager, monitor and record on the internal log.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.
Service Co-Ordinator employer: Granthandling
Monnoyeur Group is an excellent employer, offering a dynamic work environment where employees can thrive in their roles as Strategic Credit Controllers. With a strong emphasis on training and development, the company fosters a supportive culture that encourages professional growth while ensuring a collaborative atmosphere. Located in a bustling office setting, employees benefit from engaging with a diverse range of clients, making each day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-Ordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Granthandling and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Granthandling!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Granthandling keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Granthandling:This is your chance to really connect with the team at Granthandling. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Granthandling
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Granthandling.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Granthandling that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Granthandling. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
