At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and provide excellent customer service.
- Company: Granta Veterinary Specialists, a compassionate and friendly veterinary referral centre.
- Benefits: Part-time hours, full training provided, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Join a caring team and make a difference in the lives of pets and their owners.
- Qualifications: Strong communication skills and a passion for customer service; no veterinary experience needed.
The predicted salary is between 11.7 - 14.3 £ per hour.
- Granta Veterinary Specialists – Cambridge CB21 4NW
- Client-Facing & Administration | Part-time
You will work Mondays and Sundays.
Are you passionate and committed to delivering outstanding customer service?
Granta Veterinary Specialists are recruiting a colleague to join our client care and front of house team.
We are looking for a friendly, organised, and compassionate person to join our team.
This is a predominantly client-facing role, combining front-of-house duties with structured administrative responsibilities.
You will be the welcoming face and voice of our specialist referral centre, supporting clients, referring practices, and the clinical team through excellent communication and accurate admin support.
Key responsibilities include
- Welcoming clients and their pets in person and acting as the first point of contact
- Answering incoming phone calls from clients and referring practices
- Taking payments over the phone accurately and professionally
- Booking and managing referral appointments
- Collecting and entering client and patient data
- Responding to email enquiries and sending required documentation
- Explaining processes, fees, insurance information, and next steps to clients
- Liaising with the clinical team to ensure referral cases run smoothly
- Supporting general administrative and office tasks
About you
- Friendly, professional, and confident when dealing with clients
- Excellent customer service and communication skills
- Strong organisational skills with high attention to detail
- Comfortable handling payments and sensitive information
- Computer literate and confident using practice management systems
- Calm and compassionate when supporting worried or stressed clients
- A team player with a proactive approach
Veterinary or medical experience is not essential. We would welcome applications from those with experience in hospitality or customer service. Full training will be provided.
We are committed to equality of opportunity for all and welcome applicants from diverse backgrounds.
Veterinary Client Care Team Member in Otley employer: Grantavets
Granta Veterinary Specialists is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for compassionate RVNs to thrive. With flexible shift patterns and a commitment to high standards of care, employees benefit from a dynamic environment that fosters professional growth and teamwork. Located in a vibrant community, our bank team enjoys the unique advantage of balancing work with personal life while contributing to the well-being of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Care Team Member in Otley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Grantavets and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Grantavets and let us see your personality shine through!
We think you need these skills to ace Veterinary Client Care Team Member in Otley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Grantavets.
Get Familiar with Our Brand:Before applying, take some time to learn about Grantavets and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Grantavets
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Grantavets.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Grantavets will surely appreciate.
