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- Tasks: Welcome clients and their pets, manage appointments, and provide excellent customer service.
- Company: Granta Veterinary Specialists, a compassionate and friendly veterinary referral hospital.
- Benefits: Part-time hours, full training provided, and a supportive team environment.
- Other info: Flexible part-time role with opportunities for personal growth and development.
- Why this job: Join a caring team and make a difference in the lives of pets and their owners.
- Qualifications: No veterinary experience needed; customer service or hospitality experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Granta Veterinary Specialists are recruiting a colleague to join our client care and front of house team. We are looking for a friendly, organised, and compassionate person to join our team on a part-time basis (32 hours per week). You will work Mondays, Thursdays, Fridays, and Saturdays.
This is a predominantly client-facing role, combining front-of-house duties with structured administrative responsibilities. You will be the welcoming face and voice of our specialist referral hospital, supporting clients, referring practices, and the clinical team through excellent communication and accurate admin support.
Key responsibilities include:
- Welcoming clients and their pets in person and acting as the first point of contact
- Answering incoming phone calls from clients and referring practices
- Taking payments over the phone accurately and professionally
- Booking and managing referral appointments
- Collecting and entering client and patient data
- Responding to email enquiries and sending required documentation
- Explaining processes, fees, insurance information, and next steps to clients
- Liaising with the clinical team to ensure referral cases run smoothly
- Supporting general administrative and office tasks
About you:
- Friendly, professional, and confident when dealing with clients
- Excellent customer service and communication skills
- Strong organisational skills with high attention to detail
- Comfortable handling payments and sensitive information
- Computer literate and confident using practice management systems
- Calm and compassionate when supporting worried or stressed clients
- A team player with a proactive approach
Veterinary or medical experience is not essential. We would welcome applications from those with experience in hospitality or customer service. Full training will be provided.
Veterinary Client Care Team Member in Cambridge employer: Grantavets
Contact Detail:
Grantavets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Team Member in Cambridge
✨Tip Number 1
Get to know the company! Research Granta Veterinary Specialists and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can confidently explain your experience and how it relates to providing excellent customer service. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've had to manage multiple tasks or handle sensitive information. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and gives us a chance to see your enthusiasm for joining our friendly team.
We think you need these skills to ace Veterinary Client Care Team Member in Cambridge
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We love candidates who genuinely care about helping others, so share any relevant experiences that showcase your friendly and compassionate nature.
Be Organised and Detail-Oriented: Since this role involves a lot of admin tasks, it's crucial to demonstrate your organisational skills. Mention any past experiences where you successfully managed multiple responsibilities or paid close attention to detail, as this will show us you're the right fit for our team.
Communicate Clearly: As you'll be the first point of contact for clients, clear communication is key. In your application, use straightforward language and ensure your writing is free from errors. This will reflect your ability to communicate effectively with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Grantavets
✨Know Your Role
Familiarise yourself with the job description and key responsibilities. Understand what it means to be a Veterinary Client Care Team Member, especially the importance of customer service and communication skills. This will help you tailor your answers to show how you fit the role.
✨Showcase Your Soft Skills
Since this role is client-facing, highlight your friendly and compassionate nature. Prepare examples from your past experiences where you've successfully handled customer interactions, especially in stressful situations. This will demonstrate your ability to connect with clients and their pets.
✨Practice Common Scenarios
Think about common scenarios you might face in this role, like dealing with a worried pet owner or managing appointment bookings. Practising your responses can help you feel more confident during the interview and show that you're proactive in thinking about the challenges of the job.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes, or how they handle challenging client situations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.