At a Glance
- Tasks: Investigate customer returns and ensure smooth delivery processes.
- Company: Join Grant Westfield, the leader in waterproof wall panels.
- Benefits: Enjoy 33 days annual leave, health cash plan, and bike to work scheme.
- Other info: Dynamic office environment with opportunities for personal growth.
- Why this job: Make a real difference in customer experience while minimising business impact.
- Qualifications: Knowledge of ERP systems and strong teamwork skills required.
The predicted salary is between 30000 - 40000 € per year.
Grant Westfield, the company behind the UK’s best-selling brand of waterproof wall panels, Multipanel and Naturepanel, is looking for a Returns Specialist to meet the business and customer needs regarding Customer Returns and failed deliveries. Thoroughly investigate and collate accurate information ensuring prompt and accurate responses to all parties. Delivering the best customer experience whilst also minimising the financial impact to business.
Team: Supply Chain
Key responsibilities:
- This is a newly developed role, which will require the post holder to help develop robust systems/processes surrounding the Key Responsibilities to ensure responsibilities are met.
- Office Based position
- Own and maintain the Returns Address Inbox
- Review of all RMA’s raised by customer via portal
- Thorough Investigation of all RMA requests prior to acceptance/rejection ascertaining the system transactions v physical transactions and required course of action from Inventory/Finance and Customer relations perspective
- Creation of RMA’s following investigation, ensuring correct reason codes are used (to enable data gathering for improvement opportunities)
- Creation of replacement customer orders when required
- Maintain Returns Manifest Database of when RMA’s collected and returned to WM01
- Maintain Failed Delivery manifest
- Develop and build upon customer and 3pl relations
- Work closely with customer, 3pl’s regarding and other departments with regards to RMA queries such as missing returns/qty discrepancies as highlighted by Materials Team
- Attend daily call with third party logistics suppliers
- Develop the RMA process to enhance customer experience and reduce financial impact to business
- Develop RMA reporting including but not limited to: RMA reasons, value etc. to drive improvement
- Any additional duties as required by the business.
The successful candidate’s profile:
Skills and experience:
- Knowledge of ERP systems
- Teamwork: Friendly, approachable, cooperative, and assists others when required. Shares knowledge, ideas and concerns with other members of the team and across the organisation. Respects cultural differences and different opinions.
- Flexibility: Responds effectively to changing circumstances. Adjusts tasks and priorities when required.
- Communication and Organisation: Ability to carry out duties in a professional manner. Ability to plan, organise and prioritise workload. Ensuring a clear understanding of the desired end result. Ability to work independently as well as part of a team. Ability to be firm with supply chains and providers when required. Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts to ensure client expectations are met or exceeded. Follows policies and procedures in using various equipment. Completes all reports according to policies, procedures and standards.
- Problem solving: Deals with problems as soon as they arise. Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself. Acknowledges when doesn't know something and takes steps to find out. Anticipates potential obstacles and develops plans to overcome them. Uses critical thinking to analyse the situation and establish course of action.
- Health & Safety: Complies with all Health and Safety Procedures, as well as understanding of health and safety, and the impacts which actions can have.
What Grant Westfield will offer you:
- 33 days annual leave which increase with service up to a maximum of 38 days.
- Health cash plan.
- Bike to work scheme.
- On-site parking.
- Sharesave options.
Returns Specialist employer: Grant Westfield Limited
Grant Westfield is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Returns Specialist, you will benefit from 33 days of annual leave, a health cash plan, and opportunities for career growth within a dynamic team focused on delivering outstanding customer experiences. Located in a vibrant area, the company fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Returns Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a Returns Specialist at Grant Westfield.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on how your skills align with the responsibilities of the role, especially around problem-solving and customer relations. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the Returns Specialist role.
We think you need these skills to ace Returns Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Returns Specialist role. Highlight relevant experience and skills that match the job description, especially around customer service and problem-solving. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled returns or customer queries in the past. We love a good story that showcases your skills!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, just like we aim to provide to our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Grant Westfield Limited
✨Know Your RMA Process
Familiarise yourself with the Returns Merchandise Authorisation (RMA) process before the interview. Understand how to investigate RMA requests and the importance of accurate data gathering. This will show that you’re proactive and ready to contribute to improving customer experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with problems in previous roles. Be ready to discuss specific situations where you identified issues, analysed them, and proposed effective solutions. This aligns perfectly with the role's requirement for critical thinking and problem-solving.
✨Demonstrate Teamwork and Communication
Think of instances where you’ve worked collaboratively with others, especially in a supply chain or customer service context. Highlight your ability to communicate clearly and respectfully, as well as how you’ve built relationships with colleagues and external partners.
✨Be Ready for Flexibility Questions
Expect questions about how you handle changing circumstances. Prepare to share experiences where you had to adjust your priorities or tasks on the fly. This will demonstrate your adaptability, which is crucial for the dynamic nature of the Returns Specialist role.
