At a Glance
- Tasks: Investigate customer returns and ensure smooth delivery processes.
- Company: Join Grant Westfield, the leader in waterproof wall panels.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a thriving company.
- Why this job: Make a real difference in customer experience while minimising business impact.
- Qualifications: Experience with ERP systems and strong teamwork skills required.
The predicted salary is between 30000 - 40000 £ per year.
Grant Westfield, the company behind the UK’s best-selling brand of waterproof wall panels, Multipanel and Naturepanel, is looking for a Returns Specialist to meet the business and customer needs regarding Customer Returns and failed deliveries. Thoroughly investigate and collate accurate information ensuring prompt and accurate responses to all parties. Delivering the best customer experience whilst also minimising the financial impact to business.
Team: Supply Chain
Key responsibilities:
- This is a newly developed role, which will require the post holder to help develop robust systems/processes surrounding the Key Responsibilities to ensure responsibilities are met.
- Office Based position
- Own and maintain the Returns Address Inbox
- Review of all RMA’s raised by customer via portal
- Thorough Investigation of all RMA requests prior to acceptance/rejection ascertaining the system transactions v physical transactions and required course of action from Inventory/Finance and Customer relations perspective
- Creation of RMA’s following investigation, ensuring correct reason codes are used (to enable data gathering for improvement opportunities)
- Creation of replacement customer orders when required
- Maintain Returns Manifest Database of when RMA’s collected and returned to WM01
- Maintain Failed Delivery manifest
- Develop and build upon customer and 3pl relations
- Work closely with customer, 3pl’s regarding and other departments with regards to RMA queries such as missing returns/qty discrepancies as highlighted by Materials Team
- Attend daily call with third party logistics suppliers
- Develop the RMA process to enhance customer experience and reduce financial impact to business
- Develop RMA reporting including but not limited to: RMA reasons, value etc. to drive improvement
- Any additional duties as required by the business.
The successful candidate’s profile:
Skills and experience:
- Knowledge of ERP systems
- Teamwork: Friendly, approachable, cooperative, and assists others when required. Shares knowledge, ideas and concerns with other members of the team and across the organisation. Respects cultural differences and different opinions.
- Flexibility: Responds effectively to changing circumstances. Adjusts tasks and priorities when required.
- Communication and Organisation: Ability to carry out duties in a professional manner. Ability to plan, organise and prioritise workload. Ensuring a clear understanding of the desired end result. Ability to work independently as well as part of a team. Ability to be firm with supply chains and providers when required. Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts to ensure client expectations are met or exceeded. Follows policies and procedures in using various equipment. Completes all reports according to policies, procedures and standards.
- Problem solving: Deals with problems as soon as they arise. Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself. Acknowledges when doesn't know something and takes steps to find out. Anticipates potential obstacles and develops plans to overcome them. Uses critical thinking to analyse the situation and establish course of action.
Returns Specialist in Edinburgh employer: Grant Westfield Limited
Grant Westfield is an exceptional employer that prioritises employee development and fosters a collaborative work culture. As a Returns Specialist, you will benefit from a supportive team environment, opportunities for professional growth, and the chance to contribute to enhancing customer experiences in a dynamic office-based setting. With a focus on innovation and efficiency, working here means being part of a company that values your input and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Returns Specialist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products, like Multipanel and Naturepanel, and think about how your skills as a Returns Specialist can help improve customer experience and streamline processes.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in the past, especially those related to returns and logistics. Show them you can think on your feet and come up with effective solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Returns Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Returns Specialist role. Highlight any relevant experience with customer returns, ERP systems, and problem-solving skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled returns or improved processes in the past. We love a good story!
Show Off Your Team Spirit:Since teamwork is key for us, make sure to mention any experiences where you collaborated with others. Whether it's working with logistics or customer service, we want to know how you contribute to a positive team environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Grant Westfield Limited
✨Know Your RMA Process
Familiarise yourself with the Returns Merchandise Authorisation (RMA) process before the interview. Understand how to investigate RMA requests and the importance of accurate data gathering. This will show your potential employer that you’re proactive and ready to tackle the responsibilities head-on.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've dealt with customer returns or discrepancies in the past. Highlight how you approached the problem, what solutions you implemented, and the outcomes. This will demonstrate your critical thinking and ability to handle challenges effectively.
✨Emphasise Teamwork and Communication
Since this role involves working closely with various teams, be ready to talk about your experience in collaborative environments. Share instances where you’ve communicated effectively with colleagues or third-party logistics suppliers to resolve issues. This will illustrate your friendly and cooperative nature.
✨Demonstrate Flexibility and Adaptability
The job requires responding to changing circumstances, so think of examples where you had to adjust your priorities or tasks. Discuss how you managed these changes while maintaining a high level of accuracy and professionalism. This will show that you can thrive in a dynamic work environment.
