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- Tasks: Assist customers with inquiries and provide product advice while processing orders.
- Company: Join Grant Westfield, the leading brand behind Multipanel bathroom products in the UK.
- Benefits: Enjoy a competitive salary, health cash plan, 33 days leave, and staff discounts.
- Why this job: Be part of a dynamic team making a real impact in customer service and product support.
- Qualifications: National 5 level education, customer service experience preferred but not essential.
- Other info: Temporary position with a rotating work schedule in Edinburgh.
An exciting opportunity has arisen for a Customer Service Advisor at Grant Westfield Limited, the company behind the UK's leading bathroom panel brand, Multipanel. Reporting to the Customer Service Manager, this role is responsible for helping our customers succeed by providing commercial & service support. A key part of this is to provide excellent customer service and Multipanel product advice to existing and prospective customers.
Working pattern: 08:00 - 16:00 / 09:00 - 17:00 on a weekly rotation (36.5 hours), Monday to Friday (30 min unpaid Lunch Break).
ROP: £12.00 per hour.
Key Responsibilities:- Inbound calls from new and existing customers, answering their general enquiries, providing product information and preventing the need for unnecessary repeat contact.
- Accurate order processing.
- Liaising with other departments.
- Work as part of a team supporting the delivery of Contact Centre KPIs.
- Experience within a Contact Centre or Customer Service environment.
- Previous Epicor system experience desirable but not required.
- Educated to National 5 level or equivalent, including Mathematics and English.
- Takes pride in delivering the highest level of customer service.
- Present and discuss views effectively, through formal, informal, written and spoken communication, adjusting style to suit the audience.
- Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business.
- In return, you will receive a rewarding and competitive remuneration package and be based in our Edinburgh office, in the heart of Scotland.
- Rewarding and competitive remuneration package.
- Health Cash Plan.
- 33 days annual leave with the opportunity to purchase additional days.
- Cycle to work scheme.
- Life insurance.
- Sick pay.
- On-site parking.
- Staff Discount.
- Sharesave options.
If you are interested in this position, please send a CV and covering letter to Hazel Edment, HR Manager, indicating your salary and possible start date. We look forward to hearing from you.
Customer Service Advisor - Temporary position employer: Grant Westfield Limited
Contact Detail:
Grant Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Temporary position
✨Tip Number 1
Familiarise yourself with the products offered by Multipanel. Understanding their features and benefits will allow you to provide informed advice to customers, which is crucial for a Customer Service Advisor role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be handling inbound calls, practice speaking clearly and confidently. Role-playing with a friend can help you get comfortable with answering customer queries.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared for various situations will demonstrate your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees of Grant Westfield Limited if possible. They can provide insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Service Advisor - Temporary position
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or contact centre roles. Emphasise any specific skills that align with the job description, such as communication abilities and order processing experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities listed, particularly your ability to provide excellent customer service and product advice.
Highlight Relevant Skills: When detailing your experience, focus on skills that are crucial for this position, such as effective communication, teamwork, and problem-solving. If you have experience with systems like Epicor, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a customer service role.
How to prepare for a job interview at Grant Westfield Limited
✨Know the Company and Product
Before your interview, take some time to research Grant Westfield Limited and their leading product, Multipanel. Understanding their brand values and product offerings will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you resolved issues or provided exceptional service, as this will be crucial for a Customer Service Advisor role.
✨Practice Effective Communication
Since the role requires clear communication, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or family member to build confidence in your speaking abilities.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, or specific responsibilities of the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.