Grant Engineering has an exciting opportunity opening up in our Internal Sales Team. We are looking for someone with office based experience and dealing with customers over the phone. This is a full-time permanent role, working a 39.5 hour week. Initially 100% office based with the option when fully competent to work from home for 2 days a week.
The successful candidate will become part of a busy Internal Sales team responsible for the following:
- Processing all new and established sales orders from stockists and feeders
- Being first point of contact for sales support enquiries received into the business by telephone and email. Providing an outstanding customer experience in all interactions
- Managing the return and credit of products in line with our returns policy
- Resolving invoice queries and disputes
- Maximising opportunities to upsell
- Effective relationship management with our external sales team
- Building relationships with all merchants and installers within a designated sales area
Skills required for the role:
- Excellent attention to detail
- Excellent literacy and maths
- Enthusiastic and motivated individual
- Able to work as part of a team as well as under your own initiative
- Computer literate – Excel and Word experience are essential, Sage is preferable
- Good problem solver
- Ability to grasp a good level of technical detail
- Excellent telephone etiquette and a natural flair for delivering an excellent customer experience
Internal Sales Advisor in Swindon employer: Grant UK
Grant Engineering UK is an excellent employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong focus on employee well-being, the company provides benefits such as private medical insurance and access to an on-site gym, fostering a healthy work-life balance. Additionally, the hybrid working model and opportunities for professional growth make it an attractive place for those seeking meaningful and rewarding employment in a supportive team culture.
