At a Glance
- Tasks: Survey, repair, and provide technical support for Grant products in the field.
- Company: Join a dedicated team at a leading engineering company.
- Benefits: Competitive salary, training opportunities, and flexible working arrangements.
- Other info: Dynamic role with opportunities for career growth and skill development.
- Why this job: Make a real difference by ensuring customer satisfaction and product reliability.
- Qualifications: Experience in field service engineering and relevant qualifications preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service and providing technical support in the field to Customers, Engineers and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water and Part P would be highly advantageous.
Field Support Area: Post Codes LL and SY (Llandudno and Shrewsbury)
Duties & Responsibilities:
- Attend site to carry out repair work on products covered by the manufacturer’s warranty.
- When required carry out site survey and commissioning of Grant Engineering products.
- Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
- Advise customers, installers, and commissioning engineers on product installation.
- Dealing with Technical issues, administration and correspondence on a day-to-day basis.
- Assist in the management of your diary including providing up to date local/logistical information for your area.
- Bringing matters of disrepute to FSM.
- Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
- Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
- Provide on-site/In-house training/Assessments as requested by the company.
- Identify Technical/Service trends and report all concerns to the FSM.
- Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
- Encourage In-House training programmes for suspect Engineers/Installers by referring either to training Administrator or to the relevant Area Sales Manager.
- Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
- Keep up to date with new in-house developments and attend internal training programmes as required.
- Ensure all Professional Qualifications are kept up to date.
Our Engineers cover the following disciplines, and specific training will be provided:
- Oil boilers
- Solar Thermal
- Air Source Heat Pumps
- Unvented cylinders
- Biomass
- Smart controls
After successful completion of 2 – 4 months training you will work at least 20 Saturdays / annum either as overtime or in lieu of a weekday. Based on a 5-day working week.
