Assistant Facilities Manager in Manchester

Travel - Midlands / north midlands location preferred for travel.

Every day our teams help people in businesses and communities to do what is right and achieve their goals. We have a strategy to provide best-in-class offices designed to support our ways of working and in accordance with our sustainable property guidelines. The Property and FM team at Grant Thornton is responsible for the firms estate of over 20 offices in England, Wales and Scotland and providing our people experience within those spaces to over 5,000 colleagues. We have recently retendered the contract for all our UK offices to a new TFM provider. We need someone to bring their experience to help manage the contract with that outsourced FM provider and ensure that all our colleagues have a safe, secure and comfortable environment to thrive in and welcome their clients to visit.

As an Assistant Facilities Manager within our Property and FM team you will:

• Manage the performance of the FM provider against agreed KPIs / SLAs and manage contract compliance, service excellence and continuous improvement.
• Be the SME for the FM provider’s CAFM systems and use them to monitor compliance of both PPM and reactive tasks.
• Track FM spend against budget and report, review invoicing schedules and contract change notices, make recommendations for payment and raise POs.
• Regularly liaise with the management team of our outsourced FOH provider who have a key role in managing our workspaces.
• Be a key interface between internal stakeholders, the FM provider and our landlords, to include arranging access to our sites for various purposes, attending meetings and site visits.
• Help ensure compliance with Health and Safety, environmental regulations and assist with the delivery of ESG initiatives across the estate.

Knowing you’re right for us:

Joining us as an Assistant Facilities Manager, the minimum criteria you’ll need is:

• Experience managing soft and hard FM services, either in a consultancy or service provider, with understanding of building services, compliance and professional working environments.
• Experience managing a contractual relationship between an FM company and client, and to be assertive when needed to drive service delivery.
• Willingness to regularly travel by train to GT offices around England, Wales and Scotland for site visits and meetings, sometimes involving overnight stays (potentially on a weekly basis).

It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way:

• IOSH or NEBOSH qualification.
• Customer service and leadership evidenced within a similar corporate environment.
• A great communicator, relationship builder and negotiator.
• Commercially astute, driven, proactive, organised and collaborative.
• H&S experience in the areas relating to office management and a basic understanding of landlord and tenant roles in a multi let office building.
• A keen interest in ESG and driving change.
• Understanding or experience of Emergency Management Planning is an advantage.

Knowing we’re right for you:

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

Beyond the job:

Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance. The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind. We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves.