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For Companies At a Glance
- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Join a dynamic team focused on helping businesses and communities achieve their goals.
- Benefits: Enjoy flexible working options and a supportive, inclusive culture.
- Why this job: Make a real impact by enhancing user experiences and driving digital transformation.
- Qualifications: Advanced skills in VisualSP or similar platforms; experience in digital adoption required.
- Other info: Collaborate with diverse stakeholders and contribute to a positive societal impact.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Digital Adoption & Learning Manager
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day, our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving our user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to work independently with minimal supervision, and collaborate effectively with a diverse range of stakeholders.
Role Responsibilities
- Superuser of VisualSP with strong awareness of its capabilities to effectively lead conversations to create and manage digital adoption content.
- Implement feedback loops, gather, and analyze user feedback to inform future content creation and process improvements.
- Develop high-quality, engaging digital content including tutorials, guides, and walkthroughs to support users, leveraging pre-existing content and SME knowledge.
- Utilize Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behavior and improve digital adoption.
- Identify pain points and provide solutions to improve the end-user experience through digital adoption strategies.
- Conduct regular training sessions and provide ongoing support to a community of Digital Adoption Content creators, including live demos and workshops. Provide continuous support through a helpdesk or support team.
- Manage and lead the relationship with the vendor via their customer success team.
- Monitor and report on the effectiveness of digital adoption initiatives, using data to drive improvements.
Minimum Criteria
- Advanced proficiency with VisualSP or similar platform.
- Proven experience in digital adoption or related fields.
- Solid understanding of UX principles and digital adoption strategies.
- Ability to analyze user feedback and performance metrics for improvements.
Additional desirable skills include proficiency with Microsoft Clarity, PowerBI, team management, excellent communication, and collaborative skills.
Our Culture and Values
We foster an inclusive culture that values difference, respects colleagues, and encourages everyone to bring their whole selves to work. We support flexible working options and believe in making a positive societal impact through various initiatives.
We seek individuals eager to contribute, innovate, and uphold our values of purpose, curiosity, candor, and kindness.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As the role requires you to be a superuser, understanding how to leverage its capabilities will not only help you in discussions but also demonstrate your proactive approach to digital adoption.
✨Tip Number 2
Engage with current users of VisualSP or similar platforms to gather insights on their experiences. This will help you identify common pain points and solutions, showcasing your ability to analyse user feedback effectively during interviews.
✨Tip Number 3
Brush up on your knowledge of UX principles and digital adoption strategies. Being able to discuss these topics confidently will set you apart as a candidate who understands the importance of user experience in digital tools.
✨Tip Number 4
Prepare examples of how you've successfully implemented digital adoption initiatives in the past. Highlighting your experience with training sessions and content creation will demonstrate your capability to lead and support others in this role.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Emphasise your proficiency with VisualSP and any similar platforms, as well as your understanding of UX principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing user experiences through digital tools. Mention specific examples of how you've successfully implemented digital adoption strategies in the past.
Showcase Your Skills: Clearly outline your skills in data analysis, particularly with Microsoft Clarity and PowerBI. Provide examples of how you've used these tools to drive improvements in user engagement and digital adoption.
Highlight Collaborative Experience: Since the role involves working with diverse stakeholders, include examples of your collaborative projects. Discuss how you’ve led training sessions or workshops and supported content creators in previous roles.
How to prepare for a job interview at Grant Thornton
✨Showcase Your Expertise with VisualSP
As a Digital Adoption & Learning Manager, you'll need to demonstrate your advanced proficiency with VisualSP. Be prepared to discuss specific examples of how you've used the platform in previous roles, including any content you've created or managed.
✨Highlight Your User-Centric Approach
This role focuses on enhancing the end-user experience, so it's crucial to convey your understanding of UX principles and digital adoption strategies. Share instances where you've successfully identified user pain points and implemented solutions that improved their experience.
✨Prepare for Data-Driven Discussions
Familiarise yourself with tools like Microsoft Clarity and PowerBI, as you'll be expected to analyse user feedback and performance metrics. Be ready to discuss how you've used data to inform content creation and drive improvements in past projects.
✨Demonstrate Collaborative Skills
Collaboration is key in this role, so think of examples where you've worked effectively with diverse stakeholders. Highlight your communication skills and any experience you have in conducting training sessions or workshops to support others in digital adoption.
