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- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Join Grant Thornton, a firm dedicated to doing what's right and making a positive impact.
- Benefits: Enjoy flexible working options and a culture that values work-life balance.
- Why this job: Make a real difference by enhancing user experiences and contributing to meaningful projects.
- Qualifications: Advanced proficiency in VisualSP and experience in digital adoption or related fields required.
- Other info: Collaborate with diverse teams and develop your skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
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Job Reference:
8af272d2b615
Job Views:
7
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Digital Adoption & Learning Manager
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive and motivated Digital Adoption & Learning to join our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are both key to us maximising the value of our investments and continuously improving our user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be a proactive individual who can take initiative and work independently with minimal supervision, collaborating effectively with a diverse range of stakeholders.
A look into the role
As a Digital Adoption & Learning Manager within our Digital, Data and Technology team you will:
Superuser of VisualSP with strong awareness of its capabilities to affectively lead conversations to create and manage digital adoption content.
Implement feedback loops and gather and analyse user feedback to inform future content creation and process improvements.
Develop high-quality, engaging informative digital content including tutorials, guides, and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and knowledge from software SME’s.
Utilise Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behaviour and improve the digital adoption process.
Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.
Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos and hands-on workshops). Provide continuous support [through a dedicated helpdesk or support team] to address any issues or questions users may have.
Manage and lead the relationship with the vendor via their own customer success team.
Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement
Knowing you’re right for us
Joining us as a Digital Adoption & Learning Manager the minimum criteria you’ll need is:
Advanced proficiency with VisualSP or similar digital adoption platform
Proven experience in digital adoption, product success, or a related field.
Solid understanding of user experience (UX) principles and how they inform effective digital adoption strategies.
Ability to analyse user feedback and performance metrics to drive improvements.
It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way:
Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
Team management experience is desirable.
Excellent verbal and written communication skills.
Ability to work collaboratively with cross-functional teams, product owners/developers and vendor customer support to ensure the content is accurate, relevant, and valuable to users.
Strong problem-solving skills and a proactive approach to addressing user needs.
Knowing we’re right for you
Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.
Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.
Beyond the job
Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.
We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As a superuser, you’ll need to demonstrate your understanding of how it can enhance digital adoption. Consider creating a small project or presentation that showcases your knowledge and how you would use it in the role.
✨Tip Number 2
Network with professionals in the digital adoption space. Join relevant online communities or attend webinars to connect with others who have experience in this field. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss user experience principles in detail. Be ready to share examples of how you've applied UX strategies in previous roles. This will show your potential employer that you understand the importance of user-centric design in digital adoption.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you would gather and interpret user feedback. Think of specific metrics you would track using tools like Microsoft Clarity and PowerBI, and how you would use this data to drive improvements in digital adoption.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Emphasise your proficiency with VisualSP and any similar platforms, as well as your understanding of user experience principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing user experiences through digital tools. Mention specific examples of how you've successfully implemented digital adoption strategies in the past.
Showcase Your Skills: Clearly outline your skills related to Microsoft Clarity, PowerBI, and other digital adoption tools. Provide examples of how you've used data to drive improvements in previous roles.
Highlight Collaboration Experience: Since the role involves working with cross-functional teams, include examples of successful collaborations in your application. This could be projects where you worked closely with product owners or developers to create effective content.
How to prepare for a job interview at Grant Thornton
✨Showcase Your VisualSP Expertise
Make sure to highlight your advanced proficiency with VisualSP during the interview. Be prepared to discuss specific examples of how you've used it to enhance digital adoption and user experience in previous roles.
✨Demonstrate Your Understanding of UX Principles
Since a solid understanding of user experience principles is crucial for this role, be ready to explain how you have applied UX strategies in your past work. Share any relevant projects where you improved user engagement or satisfaction.
✨Prepare for Data-Driven Discussions
Familiarise yourself with Microsoft Clarity and PowerBI, as these tools are essential for analysing user behaviour. Be prepared to discuss how you would use data to inform content creation and improve digital adoption strategies.
✨Emphasise Collaboration Skills
This role requires effective collaboration with various stakeholders. Prepare examples that demonstrate your ability to work with cross-functional teams, product owners, and vendors to create valuable content and solutions.
