Business Process Services Associate Director in Birmingham

At Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance.

As an Associate Director within our Business Process Services CFO Solutions team, you will:

• Support business development activity, including contributing to proposals, pitches, and origination efforts alongside the BD and origination teams.
• Shape strategic direction by partnering with clients' leadership teams to understand their operating models and where outsourcing support adds most value.
• Direct pipeline development and forecasting for the portfolio, keeping the order book accurate and aligned to growth targets.
• Manage and develop the team, including resourcing, capability planning, and day-to-day oversight of work delivered both onshore and with our GT India colleagues, with potential for overseas travel to strengthen that relationship.
• Take a hands-on role in client work where required, stepping into delivery on complex or high-priority engagements alongside the wider team.
• Build strong client relationships, acting as a trusted point of contact and identifying opportunities to expand scope within existing accounts.
• Contribute to the creation and refresh of client-facing materials such as case studies and pitch templates, drawing on delivery experience to keep them credible and current.
• Champion best practice across the team, sharing insight from client delivery to improve processes and outcomes.

Joining us as an Associate Director within our Business Process Services team, the minimum criteria you'll need is:

• Proven experience delivering outsourced accounting or finance services (management accounts, VAT, statutory reporting).
• Experience managing and developing a team, including resourcing and capability planning.
• Experience of successful sales and business development to support the growth of a business. Prior experience of sales of business process outsourcing solutions would be an added advantage.
• Comfortable contributing to business development activity such as proposals and client pitches.
• Excellent communication skills to manage both client and delivery team relationships.
• Good organisational and IT skills, including CRM tools such as Dynamics.
• A proactive, can-do attitude.

It would be great if you had some of the following, but don't worry if you don't tick every box, we'll help you develop along the way:

• A professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA).

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm.

Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance. The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society.

We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves.