At a Glance
- Tasks: Provide expert support on people processes and resolve queries for managers and employees.
- Company: Join Grant Thornton, a global leader in audit, tax, and advisory services.
- Benefits: Enjoy flexible working, family-friendly policies, and a supportive work environment.
- Other info: Be part of an inclusive culture that values diversity and promotes career growth.
- Why this job: Make a real difference by guiding others through HR processes and enhancing employee experience.
- Qualifications: Strong HR knowledge and experience in advising on people queries required.
The predicted salary is between 30000 - 40000 £ per year.
About Grant Thornton
Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms. We deliver quality, inclusion and integrity-focused services to clients in over 135 countries.
Support Desk Executive – Role Overview
The Support Desk Executive provides in-depth, knowledge-led support to the business on people processes and contractual changes, acting as a trusted guide for people managers, employees and stakeholders.
Key Responsibilities
- Act as a knowledgeable first point of contact for people managers, employees and stakeholders, resolving queries directly and applying judgment.
- Interpret and apply people policies to real situations, including grey areas with competing policies.
- Provide one-touchpoint guidance and resolve queries fully at first contact where possible.
- Advise on the practical effect of contractual terms such as notice periods, working patterns and changes to terms.
- Support people managers in understanding procedures and their responsibilities.
- Handle holiday, leaver and pay queries, recognising contractual or compliance aspects.
- Deliver support across employee experience and wellbeing touchpoints.
- Use technical knowledge of people systems to keep data accurate, investigate and correct transaction errors.
- Understand how data flows through systems, identify and fix issues, and view processes end-to-end.
- Produce and interpret reporting, understand data integration between systems, and identify opportunities for process optimisation and feedback.
Minimum Qualifications
- Strong working knowledge of HR policy, contractual terms and people processes.
- Experience advising managers and employees on people queries.
- Confident user of Workday with ability to investigate and correct transactions.
- High attention to detail and focus on data quality.
- Clear written and verbal communication skills.
- Ability to manage a varied workload and prioritise effectively.
Desired Skills (Optional)
- CIPD qualification or working towards one.
- Experience of reporting, integrations or process improvement.
- Experience working across a multi-location or shared services team.
Benefits and Working Arrangements
We support flexible working, reduced hours and job shares to help balance work and life. Family-friendly and wider leave policies are available. Further details on reward and benefits are available on our website.
Equality, Diversity and Inclusion
We build an inclusive culture that values difference and respects colleagues. We comply with equal employment opportunity laws and welcome people from all backgrounds.
People Services Support Desk Executive employer: Grant Thornton UK
Grant Thornton UK LLP is an exceptional employer that prioritises quality, inclusion, and integrity in its services. With a strong commitment to employee wellbeing and flexible working arrangements, the company fosters a supportive work culture that encourages professional growth and development. Employees benefit from a collaborative environment where diverse perspectives are valued, making it an ideal place for those seeking meaningful and rewarding careers in the heart of a global network.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Support Desk Executive
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Grant Thornton UK!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Grant Thornton UK.
We think you need these skills to ace People Services Support Desk Executive
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Grant Thornton UK. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Grant Thornton UK and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Grant Thornton UK. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Grant Thornton UK's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Grant Thornton UK
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Grant Thornton UK.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Grant Thornton UK will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Grant Thornton UK and how you would contribute to adapting HR strategies.
