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- Tasks: Lead a team to create exceptional client and employee experiences in our offices.
- Company: Join Grant Thornton, a global network of independent audit, tax, and advisory firms.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for societal impact.
- Why this job: Be part of a diverse team that values individuality and drives positive change.
- Qualifications: Experience in contract management, team leadership, and a passion for customer service required.
- Other info: Opportunities for travel across UK offices and involvement in ESG initiatives.
The predicted salary is between 36000 - 60000 £ per year.
More than you expected
The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Our diverse experiences enable us to bring a unique and better experience to our clients—personal, proactive, and agile. That’s Grant Thornton.
Job Description:
Front of House Manager
Location: Can be based from any of our GTUK offices outside of London.
Work Arrangement: Hybrid working with national travel.
Our Mission: Every day, our teams help businesses and communities to do what is right and to achieve their goals.
We are developing a new team of Front of House specialists through an outsourced provider and are seeking an experienced individual to deliver exceptional client and employee experiences. This team will ensure colleagues enjoy their time in our offices, have necessary resources, and that visitors and clients feel valued and leave with a positive impression of Grant Thornton.
Role Overview:
As a Front of House Manager within our Property and FM team, you will:
- Own the outsourced FoH contract, develop service excellence, and set service levels aligned with ESG initiatives.
- Lead and motivate the FoH team to deliver outstanding customer service, including managing client and internal events.
- Collaborate with stakeholders such as location leads, landlords, managing agents, neighbors, suppliers, and colleagues to enhance the office experience and drive continuous improvements.
Candidate Profile:
The minimum criteria include strong experience in contract and office management, team leadership, and willingness to travel across UK offices. Skills that are desirable include:
- Customer service and leadership experience in a corporate setting.
- Excellent communication and relationship-building skills.
- Commercial awareness, proactive attitude, organizational skills, and collaboration.
- Health & Safety experience related to office management and understanding landlord-tenant roles in multi-let buildings.
- Interest in ESG and driving positive change.
Our Culture and Benefits:
At Grant Thornton, we embrace individuality and foster an inclusive culture where everyone’s contributions are valued. We promote work-life balance through flexible working options and encourage our people to bring their whole selves to work.
Beyond the job, you will have opportunities to make a societal impact through secondments, charity work, and supporting entrepreneurs globally. Our values—purposefully driven, actively curious, and candid but kind—guide everything we do.
We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what’s right for the firm, clients, colleagues, and themselves.
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Front of House Manager employer: Grant Thornton UK
Contact Detail:
Grant Thornton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with Grant Thornton's values and mission. Understanding their commitment to quality, inclusion, and integrity will help you align your approach during interviews and discussions, showcasing that you're a good cultural fit.
✨Tip Number 2
Highlight your experience in managing outsourced contracts and teams. Be prepared to discuss specific examples of how you've led teams to deliver exceptional customer service, as this is crucial for the Front of House Manager role.
✨Tip Number 3
Network with current or former employees of Grant Thornton. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Demonstrate your understanding of ESG initiatives and how they relate to office management. Being able to articulate your interest and knowledge in this area will set you apart as a candidate who is proactive and aligned with the company's goals.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Front of House Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in contract and office management, team leadership, and customer service. Use specific examples that demonstrate your ability to lead a team and enhance client experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your interest in ESG initiatives and how you can contribute to creating a positive office environment. Be sure to convey your proactive attitude and commercial awareness.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Front of House Manager role.
How to prepare for a job interview at Grant Thornton UK
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or customer service.
✨Demonstrate Customer Service Excellence
This role is all about delivering exceptional client and employee experiences. Be ready to share stories that illustrate your commitment to outstanding customer service. Think about times when you went above and beyond to ensure satisfaction.
✨Understand ESG Initiatives
Grant Thornton values ESG initiatives, so it's crucial to show your understanding of these concepts. Research their current efforts and be prepared to discuss how you can contribute to driving positive change within the organisation.
✨Prepare for Stakeholder Collaboration
You'll be collaborating with various stakeholders, so demonstrate your relationship-building skills. Prepare examples of how you've successfully worked with different parties in the past, whether they are clients, suppliers, or colleagues, to enhance experiences and drive improvements.
