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- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Grant Thornton UK is a global network of independent audit, tax, and advisory firms.
- Benefits: Enjoy flexible working options and a culture that values your unique contributions.
- Why this job: Make a real impact by enhancing user experiences and driving digital transformation.
- Qualifications: Advanced proficiency in VisualSP or similar platforms; experience in digital adoption preferred.
- Other info: Join a diverse team that prioritises inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
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More than you expected
The UK member firms of Grant Thornton are part of global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We\’re a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That\’s Grant Thornton.
Job Description:
Digital Adoption & Learning Manager
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive and motivated Digital Adoption & Learning to join our growing Customer Success team within our Digital, Data and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are both key to us maximising the value of our investments and continuously improving our user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be a proactive individual who can take initiative and work independently with minimal supervision, collaborating effectively with a diverse range of stakeholders.
A look into the role
As a Digital Adoption & Learning Manager within our Digital, Data and Technology team you will:
- Superuser of VisualSP with strong awareness of its capabilities to affectively lead conversations to create and manage digital adoption content.
- Implement feedback loops and gather and analyse user feedback to inform future content creation and process improvements.
- Develop high-quality, engaging informative digital content including tutorials, guides, and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and knowledge from software SME’s.
- Utilise Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behaviour and improve the digital adoption process.
- Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.
- Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos and hands-on workshops). Provide continuous support [through a dedicated helpdesk or support team] to address any issues or questions users may have.
- Manage and lead the relationship with the vendor via their own customer success team.
- Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement
Knowing you’re right for us
Joining us as a Digital Adoption & Learning Manager the minimum criteria you’ll need is:
- Advanced proficiency with VisualSP or similar digital adoption platform
- Proven experience in digital adoption, product success, or a related field.
- Solid understanding of user experience (UX) principles and how they inform effective digital adoption strategies.
- Ability to analyse user feedback and performance metrics to drive improvements.
It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way:
- Proficiency with Microsoft Clarity, PowerBI, and other digital adoption tools.
- Team management experience is desirable.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with cross-functional teams, product owners/developers and vendor customer support to ensure the content is accurate, relevant, and valuable to users.
- Strong problem-solving skills and a proactive approach to addressing user needs.
Knowing we’re right for you
Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.
Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.
Beyond the job
Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.
We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
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Job function
Human Resources
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Industries
Accounting
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Digital Adoption & Learning Manager employer: Grant Thornton UK
Contact Detail:
Grant Thornton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As a superuser, you’ll need to demonstrate your understanding of how it can enhance digital adoption. Consider creating a small project or presentation that showcases your knowledge and how you would use it in the role.
✨Tip Number 2
Network with current employees at Grant Thornton or those in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with user feedback analysis. Think of specific examples where you've used data to drive improvements in digital adoption or user experience, as this will be a key part of the role.
✨Tip Number 4
Showcase your collaborative skills by thinking of ways you can work with cross-functional teams. Be ready to share examples of past experiences where you successfully collaborated with diverse stakeholders to achieve a common goal.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Use keywords from the job description, such as 'VisualSP', 'user experience', and 'digital content creation' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital adoption and how your skills align with the role. Mention specific examples of past experiences where you successfully implemented digital tools or improved user experiences.
Showcase Your Skills: Clearly outline your proficiency with tools like Microsoft Clarity and PowerBI in your application. Provide examples of how you've used these tools to analyse user feedback and improve digital adoption strategies.
Highlight Collaboration Experience: Since the role involves working with diverse stakeholders, emphasise your ability to collaborate effectively. Share instances where you worked with cross-functional teams to achieve common goals, particularly in a digital context.
How to prepare for a job interview at Grant Thornton UK
✨Showcase Your Digital Adoption Expertise
Make sure to highlight your experience with digital adoption platforms, especially VisualSP. Be prepared to discuss specific projects where you've successfully implemented digital tools and how they improved user experience.
✨Demonstrate Your Analytical Skills
Since the role involves analysing user feedback and performance metrics, come equipped with examples of how you've used data to drive improvements in previous roles. This will show your ability to make informed decisions based on user behaviour.
✨Prepare Engaging Content Examples
As a Digital Adoption & Learning Manager, creating engaging content is key. Bring along samples of tutorials, guides, or walkthroughs you've developed in the past. This will demonstrate your capability to produce high-quality, informative materials.
✨Emphasise Collaboration Skills
The role requires working with diverse stakeholders, so be ready to share experiences where you've successfully collaborated with cross-functional teams. Highlight your communication skills and how you ensure that content is accurate and valuable for users.
