Website Manager in Birmingham

Join to apply for the Website Manager role at Grant Thornton UK. At Grant Thornton, we empower clients with strategic insight and support our people with real opportunity, an inclusive culture, and work–life balance. With over 5,000 people in the UK across 150 global markets, we need the best talent to help achieve our ambitious growth plans.

A look into the role

We’re looking for a Website Manager to join our marketing team and manage, develop and maintain www.grantthornton.co.uk. You’ll be the go‑to person responsible for website function, publishing, accessibility, content, analytics, SEO, and user experience. You’ll work closely with marketing teams, design teams and service line leaders throughout the organisation.

Key Responsibilities

• Day‑to‑day management of the website to agreed business objectives and acquisition goals, including building pages, managing publishing schedule and working with stakeholders.
• Prioritisation of workload across the website, identifying and actioning those tasks that drive growth and commercial value.
• Working closely with the marketing automation team to ensure the website plays its critical part in the customer journey – including journey optimisation, reporting and testing.
• Regular reviews of the website and user experience across our digital channels.
• Contribute to the website development roadmap, working with GTIL and development partners to ensure incremental improvements over time.
• Understanding the importance of web accessibility and ensuring compliance.
• Managing 3rd‑party relationships and toolsets.
• Helping to produce training materials and delivering training on effective use of our web platform and templates.
• Providing advice and best‑practice guidance to various teams across Markets and Clients.
• Understanding business challenges/opportunities and using the right technology to drive commercial value.
• Reviewing and reporting on progress of target search terms.
• Reporting and presenting on website performance to a range of key stakeholders.

Essential Criteria

• A university degree or relevant qualification, or substantial experience in managing a corporate B2B website.
• Extensive experience in administering one or more enterprise‑level CMS platforms, ideally Optimizely (EPiServer).
• Experience working closely with senior stakeholders and managing large‑scale website projects.
• Strong analytical background to understand data and implement change.
• Experience in website personalisation, user experience and information architecture.
• Clear communication and presentation skills with the ability to influence others.
• Experience managing 3rd‑party suppliers and contracts to achieve strategic partnership value.
• Line‑management experience – helping develop others and managing workload effectively.

Nice to Have

• Basic HTML, CSS coding and understanding of JavaScript functions.
• Experience with reporting and analytics tools such as Microsoft Power BI, Google Analytics, Google Tag Manager, Google Optimize, Session Cam/Clarity, Siteimprove, Crownpeak DQM.
• Understanding of marketing automation and how websites fit into effective user journeys – ideally D365.
• Experience with content‑management platforms.
• Experience with Adobe Creative Cloud applications (e.g., Photoshop).

Learn more about working at Grant Thornton. We are an inclusive culture that values difference and respects our colleagues, allowing you to bring your whole self to work and pursue your passions. We support flexible working options and always aim to keep your work and life in balance. The impact you can make extends beyond your day job through secondments, fundraising, and investing in entrepreneurship.