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- Tasks: Provide 1st/2nd level Helpdesk Support and troubleshoot hardware/software issues.
- Company: Join a dynamic IT team in a large organisation based in Belfast.
- Benefits: Gain valuable experience, work in a supportive environment, and enjoy career growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a fast-paced setting.
- Qualifications: 2 years of deskside support experience and knowledge of Windows 11/Office 365.
- Other info: Opportunity for frequent travel and collaboration with a motivated team.
The predicted salary is between 25000 - 35000 £ per year.
This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. This will be a 12 month Fixed Term contract. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.
The role:
- Providing 1st / 2nd level Helpdesk Support both onsite / remotely
- Monitor Service Desk Queue
- Installation, Configuration and Support of PCs, running Windows 11
- Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
- Management of Assets
- Determine proper escalation path for non-resolved issues.
- Participate in and contribute to a dynamic IT team
Skills & Attributes:
- Minimum of 2 years experience in deskside support in a corporate IT environment
- Degree / Technical certification in IT or related field
- Strong knowledge of Windows 11 / Office 365 / MS Teams
- PC / Laptop hardware configuration and troubleshooting
- Mobile Devices / Mobile OS
- AD / TCP/IP Network knowledge
- The ability to work on your own initiative and be a self-starter
- Proven planning and organisational skills
- Exceptional problem solving and troubleshooting skills
- The willingness and ability to work co-operatively with others as part of a team
- Frequent travel to our regional offices for onsite visits
- Good interpersonal and communication skills
Desktop Support Specialist (Belfast) employer: Grant Thornton UK
Contact Detail:
Grant Thornton UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist (Belfast)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support roles and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or troubleshooting scenarios, bring it along to interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Desktop Support Specialist (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in deskside support and showcases your knowledge of Windows 11 and Office 365. We want to see how your skills match what we're looking for, so don’t be shy about showing off your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Desktop Support Specialist role and how you can contribute to our dynamic IT team. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky hardware or software issues in the past. We’re all about exceptional problem-solving here at StudySmarter, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grant Thornton UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and MS Teams. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Team Spirit
Since this role involves working within a dynamic IT team, be prepared to share examples of how you've collaborated with others in previous roles. Highlight any experiences where you contributed to team success or helped resolve conflicts.
✨Prepare for Real-World Scenarios
Expect to face some technical questions or scenarios during the interview. Practice explaining how you would handle common issues like hardware failures or network connectivity problems. This will demonstrate your hands-on experience and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.