Business Process Services Associate Director in London

Alternatively, Grant Thornton

At Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative.

With over 5,000 people in the UK, and a presence in 150 global markets, we’re on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career.

Job Description:

Business ProcessServicesAssociate Director (Growth focused)

NEW GROUND WON’T BREAK ITSELF.

Every day our teams help people in businesses and communities to do what is right and achieve their goals. You will be part of the outsourcing function of our CFO Solutions team.

The outsourcing team serves as an extension of our clients’ finance team, supporting them in meeting their bookkeeping and compliance needs. We ensure that our clients reporting istimelyandaccurateand therefore forms a sound basis for clients to fulfil their tax and reporting obligations with consequent benefits for society.

A look into the role

• Shape strategic direction by partnering with the leadership team to deeply understand business priorities, operating models, and growthobjectives.

• Drive business growth through proactive origination and conversion of high-value opportunities, including developing outsourcing propositions, leading proposal strategies, andrepresentingthe firm at key external and internal forums.

• Build andleveragesenior networks across the wider firm to unlock cross-service opportunities and in the external market.

• Establish and nurture executive-level relationships with corporates acrossa number ofsectors to generate sustainable revenue streams.

• Own key account strategies , ensuring growth plans are implemented andmonitoredfor impact across priority clients and targets.

• Oversee market engagement campaigns , working with origination teams to design outreach strategies and ensuretimely, high-quality follow-up in core and emerging sub-sectors.

• Act as a market ambassador ,representingthe firm at client, intermediary, and industry events, and ensuring post-event actions translate into tangible business opportunities.

• Management responsibilities – responsibility for managing the team and ensuring correct levels of capability and capacity aremaintainedfor client requirements. There is potential overseas travel involved in this, to develop our relationship with our GT India colleagues.

• Shape thought leadership and sector positioning , generating ideas for market-leading insights, and ensuring marketing campaigns deliver ROI and reinforce brand authority.

• Direct pipeline development ,maintaininga robust order book and ensuringaccurateforecasting aligned to growth targets.

• Ensure best-in-class client materials , overseeing the creation and refresh of sector credentials, pitch templates, and case studies to support business development.

• Champion digital and social presence , driving impactful sector-related content and engagement across relevant platforms.

• Foster a culture of collaboration and innovation , sharing insights, best practices, and market intelligence across the BD, Markets & Clients community to maximise firmwide opportunities.

Knowingyou’reright for us

Joining us as an Associate Director within our Business ProcessServicesteam, theminimumcriteriayou’llneed is:

• Experience of successful sales and business development to support the growth of a business. Prior experience of sales of business process outsourcing solutions would be added advantage.

• Excellent communication to manage both client & delivery team relationships. Our operating model involves working with global and cross-cultural teams. Having flexibility to travel to other offices (both within and outside UK) is must.

• Strong commercial awareness and the ability to engage with and influence key decision makers at a senior level, toidentifynew business opportunities with both new prospects and existing clients

• Good organisational and IT (technology + CRM tools like Dynamics) skills

• A proactive, can-do attitude

It would be great if you had some of the following skills, butdon’tworry if youdon’ttick every box,we’llhelp you develop along the way.

• A professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA)

• Outsourcing delivery experience

Knowingwe’reright for you

Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.

Our open and accessible culture meansyou’llinteract with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them.That’swhy we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

Beyond the job

Life is more than work. The things you do, and the peopleyou’rewith outside of work matter,that’swhywe’rehappy to look at flexible working options for all our roles, andwe’llalways do our best to keep your work and life in balance.

The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world,you’llbe giving back to society.It’sthat drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.

We’relooking for people who want to contribute, spark freshideasand go beyond expectations. People who want to be able to proudly dowhat’sright, for the firm, our clients, ourpeopleand themselves.It’show it should be.

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