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- Tasks: Provide 1st/2nd level Helpdesk Support and troubleshoot tech issues.
- Company: Join a dynamic IT team in a large organisation in Belfast.
- Benefits: Gain valuable experience with a supportive team on a 12-month contract.
- Other info: Opportunities for travel and professional growth within the company.
- Why this job: Kickstart your IT career and make a real impact in a fast-paced environment.
- Qualifications: 2 years of deskside support experience and knowledge of Windows 11.
The predicted salary is between 25000 - 35000 £ per year.
This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. This will be a 12 month Fixed Term contract. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.
The role:
- Providing 1st / 2nd level Helpdesk Support both onsite / remotely
- Monitor Service Desk Queue
- Installation, Configuration and Support of PCs, running Windows 11
- Troubleshooting both hardware / software / network connectivity issues on PCs/Printers
- Management of Assets
- Determine proper escalation path for non-resolved issues.
- Participate in and contribute to a dynamic IT team
Skills & Attributes:
- Minimum of 2 years’ experience in deskside support in a corporate IT environment
- Degree / Technical certification in IT or related field
- Strong knowledge of Windows 11 / Office 365 / MS Teams
- PC / Laptop hardware configuration and troubleshooting
- Mobile Devices / Mobile OS
- AD / TCP/IP Network knowledge
- The ability to work on your own initiative and be a self-starter
- Proven planning and organisational skills
- Exceptional problem solving and troubleshooting skills
- The willingness and ability to work co-operatively with others as part of a team
- Frequent travel to our regional offices for onsite visits
- Good interpersonal and communication skills
Desktop Support Specialist (Belfast) employer: Grant Thornton Ireland
Contact Detail:
Grant Thornton Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist (Belfast)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 3
Show off your skills during the interview! Bring examples of your work or even a mini portfolio. It’s a great way to demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Desktop Support Specialist (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in deskside support and showcases your skills with Windows 11 and Office 365. We want to see how your background fits the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your motivation for joining our team and how you can contribute to our fast-moving environment. Let us know why you’re excited about this opportunity in Belfast!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Grant Thornton Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and MS Teams. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Team Spirit
Since this role is all about working within a supportive team, be prepared to share examples of how you've collaborated with others in previous roles. Highlight any experiences where you contributed to team success or helped resolve conflicts.
✨Prepare for Real-World Scenarios
Expect to face some technical questions or scenarios during the interview. Practise explaining how you would handle common issues like hardware failures or network connectivity problems. This will demonstrate your hands-on experience and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.