Grant McGregor is looking for a Level 2 Service Desk Analyst to join their Service Desk Team providing high quality work and excellent Customer Experience. Do you have a high level of IT understanding and always deliver exceptional results? Are you ready to move to a high quality & fast paced Service Desk?
As a Level 2 Service Desk Analyst, you’ll play a key role in supporting our clients and ensuring they get the most from their IT. You’ll be part of a collaborative team, handling support requests and resolving technical challenges.
Responsibilities
- Provide high-quality technical support across Microsoft 365, Azure and on-premises environments
- Troubleshoot and resolve incidents, ensuring minimal disruption to clients
- Deliver excellent customer experience by communicating clearly and effectively
- Support end users across a range of devices and platforms
- Collaborate with colleagues to share knowledge and improve processes
Apply Now
- Edinburgh (in-person)
- LEVEL 2
- Service Desk
- Full-time, permanent
- MONDAY - FRIDAY
Office 365
Desktop support
Teams telephony
Spam filtering
And ideally have exposure to:
Office 365 Administration
Third-party application support
OneDrive
Microsoft SharePoint (including document libraries)
Network configuration and support
Life at Grant McGregor
A place to grow, thrive and be yourself.
We care about your well-being, personal development and life outside work.
Culture
A workplace built on collaboration, openness and a commitment to helping people do their best.
Diversity & Inclusivity
Different backgrounds, perspectives and experiences. All valued, all respected.
Time To Give Back
A paid day each year to support voluntary work.
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