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- Tasks: As a Sales Administrator, you'll process orders and manage customer inquiries daily.
- Company: Join Grant Instruments, a leader in scientific solutions for research and sustainability.
- Benefits: Enjoy a 4-day work week, generous time off, and flexible working options.
- Why this job: Be part of a supportive team that values innovation and personal growth.
- Qualifications: Experience in customer-facing administration and proficiency in Microsoft Office required.
- Other info: This is a full-time, permanent role with a starting salary of £25,000.
The predicted salary is between 25000 - 35000 £ per year.
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Chartered MCIPD | People and Culture Director at Grant Instruments (Cambridge) Ltd
Are you a detail-oriented professional with strong administrative and customer service skills? Do you excel at staying organised and ensuring smooth processes? If so, we want you on our team!
About the Company
At Grant Instruments, we provide high-quality, reliable, and user-friendly scientific solutions that empower our customers to make meaningful contributions to research, healthcare, and environmental sustainability.
Our team is deeply committed to the success of our customers, delivering technology built to the highest standards. We are passionate about tackling the most challenging problems our customers face, knowing that our work directly contributes to future scientific advancements. With our extensive network and deep market understanding, we ensure success every time, enabling our customers to achieve their goals.
About the Role
As a Sales Administrator, you’ll ensure a seamless customer experience by processing orders, managing inquiries, and coordinating with internal teams and couriers. You’ll be a key point of contact, ensuring efficiency and accuracy at every step.
Key Responsibilities
- Process and manage customer orders accurately
- Handle order inquiries and collaborate with sales and courier teams
- Maintain CRM records and track customer feedback
- Process sales orders for repairs, spare parts, and calibrations
- Organise product returns and manage stock updates
- Assist with sales activities, including price inquiries, quotation requests, and referrals to distributors
- Review incoming orders for correct pricing, products, accessories, and discounts
- Respond to customer queries, including technical queries within your knowledge, or refer to Technical Support
- Handle customer issues in a professional and customer-focused manner
- Conduct website audits for new and existing partners to improve content
What We’re Looking For
Experience: Customer-facing administration role
Skills: Proficient in Microsoft Office (CRM systems a bonus), accurate data entry, organisation, and time management, excellent communication and problem-solving abilities
Personal Qualities: Detail-oriented, proactive, and a team player
Benefits of Working at Grant Instruments
Our success is built on our people. We offer endless opportunities for growth and learning in a supportive and rewarding work environment.
️4-Day Work Week – Enjoy a 32-hour workweek (Monday – Thursday)!
️Generous Time Off – 20 days holiday (plus all Fridays off!) + all bank holidays
️Flexible Working – To support work-life balance
️Performance Rewards – Discretionary bonus scheme based on company success
️Retirement Support – Pension match up to 7%
️Family-Friendly Policies – Enhanced maternity & paternity pay
Join us and be part of a team that values innovation, growth, and success. Ready to take the next step in your career? Apply today!
Accessibility:
If you need any reasonable adjustments to support you at any stage during the application process, please let us know how we can assist you.
Job Type: Full-time (32 hours per week), Permanent
Salary: Starting from £25,000 per year
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative, Sales, and Customer Service
Industries
- Manufacturing, Measuring and Control Instrument Manufacturing, and Biotechnology Research
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Sales Administrator employer: Grant Instruments
Contact Detail:
Grant Instruments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the scientific solutions offered by Grant Instruments. Understanding their products will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your CRM skills, as maintaining accurate records is crucial for this role. If you have experience with specific CRM systems, be ready to discuss how you've used them to improve customer interactions or streamline processes.
✨Tip Number 3
Prepare examples of how you've handled customer inquiries or issues in previous roles. Highlighting your problem-solving abilities and customer-focused approach will show that you're a great fit for the Sales Administrator position.
✨Tip Number 4
Network with current or former employees of Grant Instruments if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing administration roles. Emphasise your skills in organisation, time management, and communication, as these are key for the Sales Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your attention to detail. Mention specific examples of how you've successfully managed orders or resolved customer inquiries in the past.
Highlight Technical Skills: Since proficiency in Microsoft Office and CRM systems is important, be sure to mention any relevant software experience. If you have experience with data entry or managing customer feedback, include that too.
Show Enthusiasm for the Company: Research Grant Instruments and express your enthusiasm for their mission in your application. Highlight how your values align with their commitment to scientific advancements and customer success.
How to prepare for a job interview at Grant Instruments
✨Showcase Your Organisational Skills
As a Sales Administrator, being detail-oriented and organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or streamlined processes to demonstrate your ability to keep things running smoothly.
✨Familiarise Yourself with CRM Systems
Since maintaining CRM records is part of the role, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be ready to discuss your experience and how it helped improve customer interactions.
✨Prepare for Customer Queries
You’ll likely face questions about handling customer inquiries during the interview. Think of scenarios where you resolved customer issues effectively, showcasing your problem-solving skills and customer-focused approach.
✨Research Grant Instruments
Understanding the company’s mission and products will help you align your answers with their values. Familiarise yourself with their scientific solutions and recent developments in the industry to show your genuine interest in the role and the company.