At a Glance
- Tasks: Support customers with technical queries and guide them to the right solutions.
- Company: Join a respected UK tech company focused on environmental monitoring.
- Benefits: Competitive salary, performance bonuses, 25 days holiday, and hybrid working options.
- Other info: Enjoy career growth opportunities and on-the-job training with product experts.
- Why this job: Make a real impact by helping organisations protect their environments and collections.
- Qualifications: Experience in customer service or sales support; CRM skills preferred.
The predicted salary is between 30000 - 40000 € per year.
Do you take pride in supporting customers, understanding their needs, and guiding them to the right solution? If you enjoy combining great customer service with technical curiosity, we’d love to hear from you.
Although this position is being recruited through Grant Instruments, the role will be based within Eltek Data Loggers - part of the Grant Instruments group and located in the same building.
At Eltek, we design and manufacture specialist environmental monitoring and data logging systems. For over 40 years, our flexible and reliable technology has helped customers protect and understand their environments - from safeguarding museum collections to ensuring laboratory precision. We’re proud to be a UK-based company with a strong technical foundation and a reputation for quality, innovation, and expert customer support. Now, we’re growing our commercial team and looking for a talented Inside Sales Representative to join us.
In this role, you will be the first point of contact for many of our customers, providing responsive, knowledgeable, and helpful support. You will respond to enquiries, help customers understand the right products for their application, prepare quotations, and work closely with our engineering and field sales teams to ensure customers receive the best possible solution and service. This is a role for someone who enjoys helping customers, solving problems, and making sure enquiries are handled efficiently and professionally from start to finish.
- Respond promptly to inbound enquiries (email, web, and phone) with advice, pricing, and technical information
- Help customers identify suitable solutions for their monitoring requirements
- Manage and maintain CRM records (HubSpot) and sales pipeline activity
- Support field sales and engineers with quotations, demos, and tender response
- Stay up to date on Eltek’s hardware, software, and applications
- Coordinate with operations to ensure accurate order processing and delivery timelines
Background in customer service, sales support, or technical support. Confident using CRM systems (HubSpot preferred).
Bonus Points For:
- Familiarity with environmental monitoring or sensor-based systems
- Exposure to sectors such as museums, heritage, pharmaceuticals, academia, or manufacturing
Impactful Work: Help leading organisations protect environments and collections
Career Growth: Opportunities to progress in a respected UK technology company
Hybrid Working: Flexible working options to support work-life balance
Learning & Support: On-the-job training with access to product experts
Rewards: Competitive salary + performance-linked bonus
Time Off: 25 days holiday + bank holidays
Retirement: Company pension scheme
If you’re ready to bring your communication skills, curiosity, and sales drive to a company that values innovation and customer success, we’d love to hear from you.
If you need any reasonable adjustments to support you at any stage during the application process, please let us know how we can assist you.
Technical Service & Sales Support Representative in Royston employer: Grant Instruments
At Eltek Data Loggers, part of the Grant Instruments group, we pride ourselves on fostering a supportive and innovative work environment where employees can thrive. With a strong focus on customer service and technical excellence, we offer flexible working options, competitive salaries, and ample opportunities for career growth within a respected UK technology company dedicated to environmental monitoring. Join us to make a meaningful impact while enjoying a culture that values collaboration and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service & Sales Support Representative in Royston
✨Tip Number 1
Get to know the company inside out! Research Eltek Data Loggers and Grant Instruments, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer find the right solution. Role-play with a friend or even in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Technical Service & Sales Support Representative in Royston
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've supported customers in the past and how you can bring that expertise to our team at Eltek.
Be Technical, But Not Overly Complicated:While we love technical curiosity, keep your application clear and straightforward. Show us how you can explain complex ideas simply, as this is key for helping our customers find the right solutions.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that relate to environmental monitoring or sales support, so we can see how you fit into our mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Grant Instruments
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Eltek's products and services. Familiarise yourself with their environmental monitoring solutions and how they can benefit customers. This will not only show your technical curiosity but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully supported customers or solved problems. Highlight your ability to respond promptly and professionally to enquiries, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with CRM Systems
Since managing CRM records is part of the job, brush up on your knowledge of HubSpot or similar systems. If you have experience using these tools, be ready to discuss how you've used them to track sales activities and improve customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, opportunities for career growth, or how Eltek plans to innovate in the environmental monitoring space. This shows you're genuinely interested in contributing to their mission.
