Grant Instruments designs and manufactures precision laboratory equipment for the life sciences sector, with manufacturing operations in the UK and Latvia. Our instruments support scientists and researchers across the globe, and our commercial team is the engine that connects that engineering excellence to the customers who rely on it every day.
The Role
This is a pivotal, customer-facing role at the heart of our commercial operation. As Internal Sales Coordinator, you will be the vital link between Grant Instruments and both our existing customer base and new prospects - driving revenue, nurturing key relationships, and ensuring every customer enquiry is handled with speed, accuracy and care. You will combine proactive outreach with hands-on account management and order processing, making you central to how customers experience our business day to day.
This role suits someone who thrives on variety, enjoys building relationships over the phone and email, and takes pride in getting the details right - from the first enquiry through to a confirmed order.
Key Responsibilities
- Conduct outbound calls and emails to existing and prospective customers to generate and develop sales opportunities
- Identify cross-sell and upsell opportunities within the existing customer base
- Support wider sales and marketing campaigns with targeted follow-up activity
Key Account Management
- Own and manage a portfolio of key accounts, building strong, lasting relationships
- Act as the primary point of contact for allocated accounts, understanding their needs and ensuring high levels of satisfaction and retention
- Proactively monitor account activity and identify opportunities for growth
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