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- Tasks: Manage the national short-term hire fleet and enhance customer service daily.
- Company: Join a leading company in short-term material handling hire in the UK.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: This is an entry-level position perfect for high school and college students looking to kickstart their careers.
- Why this job: Be part of a dynamic team driving revenue and operational efficiency while delivering exceptional service.
- Qualifications: Experience in rental, logistics, or equipment hire is preferred; strong sales skills are essential.
The predicted salary is between 54000 - 84000 £ per year.
2 days ago Be among the first 25 applicants
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The National Short-Term Hire Co-Ordinator plays an important role in overseeing the day-to-day operations of the national short-term hire fleet. This dynamic position is responsible for maximising asset availability, proactively generating new hire opportunities, coordinating logistics, and ensuring smooth service delivery. By working closely with sales teams, transport, and depot staff, the role not only enhances operational efficiency but also drives revenue growth and profitability. A strong focus on delivering exceptional customer service supports the company’s ambition to become the UK’s first choice partner for short-term material handling hire.
PERSON SPECIFICATION:
·Ability to manage and optimise asset availability and logistics across a national fleet
·Strong understanding of the hire market with ability to identify revenue-generating opportunities
·Result-driven with a focus on lead generation, conversion and profitability
·Confident when engaging with existing, lapsed and potential customers
·Ability to manage multiple tasks in a fast-paced environment to meet response times
- Ability to build strong relationships with internal teams and external customers
·Work to specific performance metrics
Qualifications & Experience
·Significant experience in a similar role within the rental, logistics, or equipment hire industry (fork truck experience advantageous).
·A good understanding of applicable industry guidelines and best practices
·Strong understanding of sales processes and lead conversion
·Confident in handling enquiries, bookings and concerns professionally
CORE ACTIVITIES:
Proactive Responsibilities:
- Manage and optimise the national short-term hire fleet, including asset visibility and availability via the agreed processes.
- Identify business opportunities by contacting existing, lapsed, and potential customers to increase fleet utilisation and drive new revenue.
- Support marketing efforts through targeted customer engagement and follow-ups from campaigns and promotional activity.
- Develop and enhance relationships with the direct sales team, business development, and management to promote collaboration and ensure strategic alignment
- Coordinate with depots to ensure the short term hire fleet is ready and appropriately deployed.
- Follow up all hire quotations within the agreed timescales to ensure optimised conversion and revenue generation.
Reactive Responsibilities:
- Serve as the first point of contact for customer enquiries, bookings, and concerns, ensuring a seamless customer experience.
- Process hire contracts accurately and in line with agreed terms and company procedures.
- Coordinate timely and efficient transport logistics, using both internal fleet and third-party providers with pre-agreed rates.
- Work with our depots to ensure all hire equipment meets standardised preparation guidelines before dispatch.
- Source and negotiate costs for cross-hire assets when equipment is not available within our fleet, ensuring timely fulfilment and cost-effectiveness.
- Support the local depots in the timely completion of all relevant paperwork associated with returning assets.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
-
Industries
Machinery Manufacturing
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short term hire controller employer: Grant Handling
Contact Detail:
Grant Handling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land short term hire controller
✨Tip Number 1
Familiarise yourself with the short-term hire market and current trends. Understanding what drives revenue in this sector will help you identify opportunities during interviews and discussions.
✨Tip Number 2
Network with professionals in the rental and logistics industry. Building relationships can provide insights into the company culture and expectations, which can be invaluable when you're trying to stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised asset availability or improved customer service in previous roles. Real-life scenarios can demonstrate your capability and fit for the position.
✨Tip Number 4
Show enthusiasm for collaboration and teamwork. Highlighting your ability to work closely with sales teams and other departments can set you apart, as this role requires strong interdepartmental relationships.
We think you need these skills to ace short term hire controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the rental, logistics, or equipment hire industry. Emphasise any specific achievements related to asset management and customer service.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the hire market and how you can identify revenue-generating opportunities. Mention your ability to manage multiple tasks in a fast-paced environment.
Showcase Your Customer Service Skills: Provide examples of how you've successfully handled customer enquiries and concerns in previous roles. Highlight your ability to build strong relationships with both internal teams and external customers.
Highlight Relevant Qualifications: If you have any qualifications or certifications related to logistics or equipment hire, make sure to include them. This will show that you are knowledgeable about industry guidelines and best practices.
How to prepare for a job interview at Grant Handling
✨Understand the Role
Make sure you have a solid grasp of what the National Short-Term Hire Co-Ordinator does. Familiarise yourself with the responsibilities, such as managing asset availability and coordinating logistics, so you can speak confidently about how your skills align with these tasks.
✨Showcase Your Experience
Highlight any relevant experience you have in the rental, logistics, or equipment hire industry. Be prepared to discuss specific examples where you've successfully managed assets or driven revenue growth, as this will demonstrate your capability for the role.
✨Prepare for Customer Engagement Scenarios
Since the role involves engaging with customers, think of scenarios where you've handled enquiries or resolved concerns effectively. Practising these responses will help you convey your customer service skills during the interview.
✨Demonstrate Your Ability to Multitask
The job requires managing multiple tasks in a fast-paced environment. Prepare to discuss how you've successfully juggled various responsibilities in previous roles, and provide examples that showcase your organisational skills and ability to meet deadlines.