At a Glance
- Tasks: Coordinate service operations and support a dynamic team of engineers.
- Company: Join Aprolis UK, a leader in the forklift industry with a supportive culture.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Inclusive workplace celebrating diversity and equal opportunity.
- Why this job: Be part of a team that values your input and drives positive change.
- Qualifications: Experience in coordination and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Values:
- Entrepreneurship
- Courage
- Respect
- Friendliness
Job Description Summary:
We are actively recruiting for a service coordinator to work within a busy depot environment. You will ideally have experience working in a similar role and industry. You will be a key part of the service operation and be a great communicator, dealing with a wide range of people both external and internal and be able to organise a busy and varied workload.
Skills and Experience:
- Experience coordinating a field-based team of engineers
- Good communicator with the ability to speak with engineers and business managers
- Organised with the ability to prioritise
- Good attitude with the ability to stay motivated and productive
- A customer focused perspective and approach
Core Activities:
- Take incoming calls from customers and action as necessary
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs
- Log and provide key information to enable accurate and meaningful KPI’s to be produced
- Customer liaison/Queries/Quotations/Estimates
- Engineer contact/Communication/Support
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.
Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.
Service Coordinator - Grant Handling in Bristol employer: Grant Handling
At Aprolis UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Bristol where our values of Entrepreneurship, Courage, Respect, and Friendliness are at the forefront. We provide comprehensive training and development opportunities, ensuring that our employees grow alongside the company while fostering a culture of innovation and teamwork. Join us to be part of a supportive and inclusive workplace that values diversity and empowers you to make a meaningful impact in the materials handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Grant Handling in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aprolis UK and their values. This way, you can show how your own values align with theirs, especially around entrepreneurship and respect.
✨Tip Number 2
Practice your communication skills! As a Service Coordinator, you'll be dealing with a variety of people. Try role-playing common scenarios with a friend to boost your confidence in handling calls and queries.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed busy workloads in the past. Use specific examples to demonstrate your ability to prioritise tasks effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Aprolis UK.
We think you need these skills to ace Service Coordinator - Grant Handling in Bristol
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in coordinating teams or working in a similar role. We want to see how your background aligns with the Service Coordinator position, so don’t hold back!
Be a Great Communicator:Since you'll be dealing with a variety of people, it’s important to showcase your communication skills. Use clear and concise language in your application to demonstrate that you can effectively liaise with both engineers and customers.
Stay Organised:We love candidates who can juggle multiple tasks! In your application, mention any tools or methods you use to stay organised and prioritise your workload. This will show us that you’re ready for the busy environment we work in.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grant Handling
✨Know the Company Values
Before your interview, take some time to understand the core values of the company, such as Entrepreneurship, Courage, Respect, and Friendliness. This will help you align your answers with what they value most and show that you're a good fit for their culture.
✨Demonstrate Your Communication Skills
As a Service Coordinator, you'll need to communicate effectively with both engineers and business managers. Prepare examples from your past experiences where you successfully managed communication in a busy environment, highlighting your ability to stay organised and prioritise tasks.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage a varied workload. Think of specific instances where you planned and deployed resources efficiently, ensuring maximum productivity. This will demonstrate your capability to handle the demands of the role.
✨Prepare for Customer-Focused Scenarios
Since customer interaction is key in this role, prepare to discuss how you've handled customer queries or complaints in the past. Highlight your customer-focused approach and how you ensured satisfaction while maintaining efficiency.
