At a Glance
- Tasks: Support customers and manage queries while gaining a customer service qualification.
- Company: Join Grant, a leader in reliable heating solutions for nearly 40 years.
- Benefits: Earn while you learn with a permanent role and transferable skills.
- Other info: Flexible working hours with opportunities for advancement within the company.
- Why this job: Make a difference in customer service and grow your career in a supportive environment.
- Qualifications: GCSE Maths & English at grade C/4 or above required.
The predicted salary is between 15000 - 20000 £ per year.
This role serves as a key interface between customers of Grant Products and the internal organisation, working quickly and efficiently while embodying the Grant values of care, support and respect while working towards a customer service qualification.
Grant has been designing and manufacturing reliable heating products for nearly four decades.
From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.
What You'll Do
- Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in customer service
- Taking payments and following through with invoicing
- Ensure customers are kept informed of any delays or developments as soon as possible
- Load customer appointments onto the system, paying attention to detail to ensure all information is input accurately and in full
- Ensure all data is kept up to date
- Create and process daily reports, and complete them to deadlines
- Control and coordination of regional Field Support Engineers daily and weekly diaries
- Acting as a conduit between the Field Support Engineers and the customer
- Placing warranty and service calls for FSE and 3rd party engineers
- Assist with customer pre-calls, to confirm appointments/delivery details
- Familiarisation with the full range of Grant products and uses
- Liaise with sales for any opportunities to promote Grant product range to homeowners/installers
- Any other duties that may need to be carried out
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
Essential - GCSE - Maths & English - C/4 or above.
Training Outcome
Permanent role as a Customer Service Administrator, Progress up to Team Lead, Transfer to other internal teams.
A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation.
Course Information
Course: Customer service specialist (level 3).
Level: 3.
Route: Sales, marketing and procurement.
Apprenticeship
Level: Advanced.
- Working
- Arrangements: Working
Week: 8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am-4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am-6.00pm (8.30am-5.00pm on Friday).
Expected
Duration: 1 Year 3 Months.
Training
Provider: DERBY BUSINESS COLLEGE LIMITED.
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Customer Services Apprentice employer: GRANT ENGINEERING(UK)LTD
Grant Products is an exceptional employer that prioritises the growth and development of its employees, offering a structured apprenticeship programme that leads to permanent roles and opportunities for advancement within the company. With a strong commitment to customer service excellence, our supportive work culture fosters teamwork and initiative, ensuring that every apprentice is equipped with valuable skills that are transferable across various customer service teams. Located in a dynamic environment, Grant Products not only provides a pathway to a rewarding career but also embodies values of care, support, and respect, making it a truly meaningful place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like GRANT ENGINEERING(UK)LTD.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like GRANT ENGINEERING(UK)LTD. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Services Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at GRANT ENGINEERING(UK)LTD.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join GRANT ENGINEERING(UK)LTD and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at GRANT ENGINEERING(UK)LTD
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by GRANT ENGINEERING(UK)LTD. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at GRANT ENGINEERING(UK)LTD will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
