Sales Advisor in Swindon

Job Overview

Grant Engineering UK are looking to recruit a Sales Advisor to join the Internal Sales team in Swindon. This role acts as a bridge, liaising with customers, external sales staff, and various departments within the company. It involves dealing with orders from first enquiry through to delivery of products and working closely with the purchasing and warehousing departments to ensure efficient delivery.

Responsibilities

• Processing all new and established sales orders from stockists and feeders
• Being the first point of contact for sales support enquiries received into the business by telephone and email, providing an outstanding customer experience in all interactions
• Managing the return and credit of products in line with our returns policy
• Resolving invoice queries and disputes
• Maximising opportunities to upsell
• Effective relationship management with our external sales team
• Building relationships with all merchants and installers within a designated sales area

Skills Required

• Excellent attention to detail
• Excellent literacy and maths skills
• Enthusiastic and motivated individual
• Able to work as part of a team as well as independently
• Computer literate – Excel and Word experience are essential; Sage experience is preferable
• Good problem‑solving ability
• Capacity to understand a good level of technical detail
• Excellent telephone etiquette and a natural flair for delivering an excellent customer experience

Employment Details

This is a full‑time permanent role with a 39.5‑hour working week. Office hours are flexible but consist of 8‑hour days and 7.5 hours on Fridays. Over time a hybrid arrangement can be facilitated.

Benefits

• 23 annual leave days, plus 2 volunteering days
• Group private healthcare plan
• Medical cash‑back plan
• Pension and life assurance benefits
• On‑site parking, gym, and hot beverages