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- Tasks: Handle customer queries and ensure timely responses while promoting excellent service.
- Company: Join a family-owned company dedicated to sustainable home heating solutions.
- Benefits: Supportive culture, career growth opportunities, and a chance to make a difference.
- Why this job: Be the voice of our customers and help them with their heating needs.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Dynamic team environment with a focus on care, support, and respect.
The predicted salary is between 30000 - 42000 £ per year.
Grant UK is a leading and trusted provider of sustainable home heating solutions. We are a family owned and run company with a strong caring and supportive culture at the heart of the business.
We are seeking an experienced Customer Services Administrator to join our team in Swindon, who aim to ensure positive outcomes for users of Grant Products. This role serves as a key interface between customers of Grant Products and the internal organisation, working quickly and efficiently while embodying the Grant values of care, support and respect.
Duties & Responsibilities
- Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of Excellence in Customer Service.
- Taking payments and following through with invoicing.
- Ensure customers are kept informed of any delays or developments as soon as possible.
- Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full.
- Ensure all data is kept up to date.
- Create and process daily reports, and complete to deadlines.
- Control and coordination of regional Field Support Engineers daily and weekly diaries. Acting as a conduit between the Field Support Engineers and the customer.
- Placing warranty and service calls for FSE and 3rd party engineers.
- Assist with customer pre-calls, to confirm appointments/delivery details.
- Familiarisation with full range of Grant products and uses.
- Liaise with sales for any opportunities to promote Grant product range to homeowners / installers.
- Any other duties that may need to be carried out.
Experience Required
- Previous office-based customer service experience is preferable
- Use of Microsoft systems, such as outlook and excel
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work collaboratively in a team environment.
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Customer Service Administrator employer: Grant Engineering (UK) Ltd
Contact Detail:
Grant Engineering (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Grant UK. Understand their values and products so you can show how you align with their mission of care and support.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can clearly express your thoughts and ideas. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've effectively handled queries and provided support, as this role is all about ensuring positive outcomes for our customers.
Be Detail-Oriented: Since attention to detail is key in this role, give examples of how you've managed data or appointments accurately in the past. We love candidates who can demonstrate their meticulousness!
Communicate Clearly: Your written communication skills are super important for this position. Use clear and concise language in your application to show us you can communicate effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Grant Engineering (UK) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Grant UK. Understand their values, products, and the sustainable solutions they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to embody the caring and supportive culture Grant UK values.
✨Be Detail-Oriented
Since the role requires attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to keep data organised and up to date, especially when handling customer appointments and reports.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You could even do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.