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- Tasks: Resolve complex technical issues and troubleshoot using logs and data analysis tools.
- Company: Dynamic London-based tech company with a vibrant office culture.
- Benefits: Relocation assistance and a collaborative work environment.
- Why this job: Join a team that values your skills and offers real-world problem-solving opportunities.
- Qualifications: 3+ years in customer support, SQL skills, and a passion for tech.
- Other info: In-person role with excellent career growth potential.
The predicted salary is between 43200 - 72000 £ per year.
A London-based technology company is looking for a Customer Experience Engineer to join their team. You will resolve complex technical issues, troubleshoot using logs and data analysis tools, and work closely with product engineers.
The ideal candidate has over 3 years of experience in customer support or a similar role, is skilled in SQL, and thrives in a dynamic environment. This position requires in-person attendance in London, offering a vibrant office and relocation assistance.
Customer Experience Engineer — Root-Cause Debugger (London) employer: Granola inc
Contact Detail:
Granola inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Engineer — Root-Cause Debugger (London)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. Getting to know someone inside the company can give you a leg up when it comes to landing that interview.
✨Tip Number 2
Prepare for the technical side! Brush up on your SQL skills and be ready to discuss how you've tackled complex issues in the past. We want to see your problem-solving prowess shine through!
✨Tip Number 3
Show your passion for customer experience! During interviews, share specific examples of how you've improved customer satisfaction or resolved tricky situations. Let them know you’re all about making customers happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Experience Engineer — Root-Cause Debugger (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and any technical skills you have, especially SQL. We want to see how your background aligns with the role of a Customer Experience Engineer.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about resolving technical issues and how you thrive in dynamic environments. We love hearing your story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for those root-cause debugging skills that will make you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Granola inc
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and any data analysis tools mentioned in the job description. Be ready to discuss how you've used these skills in past roles, as this will show your practical experience and problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to troubleshoot a specific issue or resolve a customer complaint. Think of examples from your previous work where you successfully identified root causes and implemented solutions. This will demonstrate your analytical thinking and customer-centric approach.
✨Show Your Team Spirit
Since you'll be working closely with product engineers, highlight your collaborative experiences. Share stories about how you've worked in teams to solve complex problems, as this will showcase your ability to thrive in a dynamic environment and contribute positively to the team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges they face in customer experience. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
