At a Glance
- Tasks: Lead operations and client relationships in a fast-paced healthtech startup.
- Company: Granite, an innovative early-stage healthtech company in London.
- Benefits: Hybrid work model, direct founder interaction, and ownership from day one.
- Other info: Exciting opportunity for growth in a rapidly evolving industry.
- Why this job: Shape the future of healthcare while working with passionate founders and a dynamic team.
- Qualifications: 3+ years in commercial or operational roles, strong problem-solving and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Granite is an early-stage healthtech company building a patient engagement and health intelligence platform for healthcare. It is founded by two practising clinicians building the product alongside full-time clinical work. Our platform connects patients, clinicians and organisations through longitudinal health records, digital engagement tools, remote monitoring, rehabilitation pathways and structured clinical data. We currently deliver this through two core products: Granite PMS, for private consultants and anaesthetists, and Walk-A-Cise, for remote monitoring and rehabilitation.
These products are the first applications of a wider platform designed to support private healthcare, NHS services, hospitals, clinical departments and industry partners with better workflows, richer data and continuous patient engagement. We have real clients today. What we need now is someone to take ownership of the operational and commercial engine reporting directly to the founders.
This is a rare opportunity to join a startup at an early stage and grow with it. You'll have real ownership from day one, direct exposure to the founders, and the chance to shape how the company runs as it scales. You'll need to be genuinely comfortable working across departments and helping drive the founder's vision forward, not staying in a narrow lane.
Key Responsibilities- Client Onboarding & Issue Resolution
- Support the onboarding of new clients, ensuring a smooth handover from sales into live usage
- Manage day-to-day client relationships. Own resolution of client issues as they arise: triaging, chasing the right internal owner, and following through until closed
- Run client feedback meetings and prioritise requests based on urgency and impact
- Cross-Department Coordination (Product, Dev & Customer Success)
- Act as the connective link between product, development, and customer success, making sure client issues and feedback get actioned rather than lost between teams
- Feed client and market input into product specifications and priorities
- Coordinate with dev on bug prioritisation and release readiness, including supporting feature testing where needed
- Work with customer success (or wear that hat directly, at this stage) to make sure client-reported problems have a clear owner and timeline
- Operational Coordination
- Run the daily standup: review progress, unblock issues, coordinate across the team
- Support and help lead weekly strategy and development meetings
- Manage internal team issues and keep priorities aligned across functions
- Founder & Strategic Support
- Work directly with the founders as a trusted operational partner, helping translate the vision into day-to-day execution
- Contribute to company strategy discussions
- Support shareholder updates and fundraising materials as needed
- 3+ years in a commercial or operational role, ideally in a startup or fast-paced environment
- Comfortable working across product, dev, and customer success without formal authority over any of them
- A strong problem-solver, able to take a messy client issue and drive it to resolution across teams
- A strong communicator, confident managing client relationships and internal coordination in parallel
- Highly organised, able to juggle multiple workstreams and priorities
- Genuinely excited by early-stage company life: ambiguity, fast pace, and founders who need a real operational partner
- Healthcare, clinical software, or NHS/private hospital sector experience is a plus, but not essential
- A self-starter who takes ownership rather than waiting to be told what to do
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Crawley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like GRANITE.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at GRANITE.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like GRANITE, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager in Crawley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at GRANITE.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at GRANITE.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to GRANITE. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at GRANITE. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at GRANITE
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research GRANITE’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
