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- Tasks: Manage and support Fortune 500 accounts with top-notch customer service.
- Company: Granite is a leading telecommunications company with a strong focus on reliability and customer support.
- Benefits: Enjoy health coverage, tuition assistance, childcare benefits, and free access to state-of-the-art gyms.
- Why this job: Join a fast-growing company recognised for its diversity and commitment to employee growth.
- Qualifications: A Bachelor's Degree and strong skills in Excel and MS Access are required.
- Other info: Granite has been named one of America's Best Employers by Forbes for three consecutive years.
The predicted salary is between 43200 - 72000 £ per year.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support. Our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA.
Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organisations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
General Summary of Position: We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.
Duties and Responsibilities:
- Maintain and manage Granite's Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions.
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Required Qualifications:
- Bachelor's Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Preferred Qualifications:
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organisational skills
- Excellent interpersonal and communication skills
Premier Account Manager employer: Granite Telecommunications
Contact Detail:
Granite Telecommunications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premier Account Manager
✨Tip Number 1
Familiarise yourself with Granite's services and customer base. Understanding the specific needs of Fortune 500 companies will help you tailor your approach during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since the position requires excellent customer service skills, be prepared to share specific examples of how you've successfully managed client relationships and resolved issues.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare to discuss scenarios where you've had to think on your feet or come up with innovative solutions to challenges, as this is crucial for managing Premier accounts effectively.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. This role requires strong multi-tasking abilities, so be ready to explain your strategies for staying organised and prioritising work.
We think you need these skills to ace Premier Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Premier Account Manager role. Emphasise your customer service experience, problem-solving abilities, and any familiarity with telecommunications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Granite's mission. Mention specific examples of how you've successfully managed accounts or provided exceptional service in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Excel and MS Access, as these are crucial for the role. Provide examples of how you've used these tools in previous positions to manage data or improve processes.
Showcase Your Availability: Since the role requires 24 x 7 availability, make sure to mention your flexibility and willingness to support clients at all times. This will demonstrate your commitment to providing high-quality service to Fortune 500 customers.
How to prepare for a job interview at Granite Telecommunications
✨Research Granite Thoroughly
Before your interview, make sure to dive deep into Granite's mission, values, and recent achievements. Understanding their focus on customer service and philanthropy will help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
As a Premier Account Manager, you'll need to demonstrate exceptional customer service abilities. Prepare examples from your past experiences where you successfully resolved issues or improved client satisfaction.
✨Prepare for Technical Questions
Given the role's requirements, brush up on your knowledge of Microsoft Excel and MS Access. Be ready to discuss how you've used these tools in previous roles, especially in relation to managing accounts or reporting.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of specific instances where you faced challenges in a fast-paced environment and how you overcame them, as this will resonate well with Granite's dynamic work culture.
