At a Glance
- Tasks: Provide front-line IT support and troubleshoot tech issues for users.
- Company: Granite State Manufacturing, a dynamic manufacturing environment.
- Benefits: Paid time off, health insurance, 401(k) matching, and flexible spending accounts.
- Other info: Ideal for adaptable learners eager to dive into the tech world.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: 1-2 years of IT support experience or relevant education.
The predicted salary is between 25000 - 35000 £ per year.
Granite State Manufacturing is seeking a motivated IT Help Desk Specialist to provide front-line technical support across the organization. This is a hands-on, on-site role supporting users with day-to-day IT needs including workstation setup, troubleshooting, and business applications. This role is designed as a starting point for growth within the IT organization. Team members may have the opportunity to expand into areas such as cybersecurity, systems administration, automation, or emerging technologies over time, based on individual performance and business needs.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide first-line support to users in person and via phone/ticketing system.
- Troubleshoot issues involving:
- Windows desktops and common peripherals (printers, monitors, scanners, docking stations).
- Business productivity tools (email, Office applications, collaboration tools).
- Perform hardware/software installation and basic break/fix for endpoints and peripherals; elevate major issues appropriately.
- Provision and support user access (e.g., account setup/termination, password resets, access troubleshooting) and assist with onboarding.
- Document issues, troubleshooting steps, and outcomes in the help desk ticketing system.
- Assist with inventory tracking and procurement of IT accessories and supplies.
- Follow company safety procedures and maintain a clean, professional workspace; contribute to teamwork and customer service culture.
- Maintain confidentiality and protect company information in all verbal, written, and electronic communications.
- Demonstrate responsibility and accountability for creating a professional, safe, and clean environment.
- Demonstrate commitment to teamwork by establishing effective relationships and networks with both managers/directors and workers, and collaborating with them to accomplish shared purposes and goals.
- Abide by GSM Code of Ethics and Business Conduct standards and strictly observe all U.S. and foreign laws and regulations.
Growth & Career Path
This role provides exposure to real-world IT operations in a manufacturing environment. As skills develop, opportunities may include participation in:
- Cybersecurity and security awareness activities
- System upgrades, migrations, and infrastructure projects
- Process improvement and light automation work
- Broader IT responsibilities based on business priorities
Growth is performance-based and aligned with company needs. This role is ideal for someone who is patient, adaptable, and motivated to learn.
QUALIFICATIONS, SKILLS, AND ABILITIES
- 1–2 years of IT support experience or equivalent education/training
- Basic troubleshooting skills for hardware, software, and connectivity issues
- Familiarity with Windows operating systems and business applications
- Strong communication and customer service skills
- Organized and detail-oriented with good problem-solving ability
Preferred Qualifications
- Associate’s degree in IT or related field
- Experience with a help desk or ticketing system
- Exposure to Active Directory, networking basics, or endpoint security
- Interest in cybersecurity or automation
- Linux familiarity (nice to have)
- Ability to obtain a government security clearance
Work Environment & Physical Requirements
- On-site role supporting both office and production floor environments
- Frequent walking, standing, and hands‑on equipment work
- Occasional lifting of IT equipment (assistance required for heavier items)
Schedule Expectations
- Primarily standard business hours
- Infrequent after‑hours support may be required for maintenance or urgent issues
EEO STATEMENT
Granite State Manufacturing (GSM) is an equal opportunity employer. GSM does not discriminate on the basis of race, color, religion, national origin, sex, age, disability or veteran status in its programs, activities or employment.
Employee Benefits
- Paid time off
- Floating holidays
- Paid holidays
- 401(k)
- 401(k) company matching
- Dental & Vision insurance (Company paid)
- Employee assistance program
- Flexible spending account
- Competitive health insurance
- Health savings account
- Life insurance
- Referral program
IT Help Desk Specialist in Manchester employer: Granite State Manufacturing
Granite State Manufacturing is an exceptional employer that fosters a collaborative and growth-oriented work culture, making it an ideal place for aspiring IT professionals. With a strong emphasis on employee development, team members in the IT Help Desk Specialist role can look forward to opportunities for advancement into areas such as cybersecurity and systems administration, all while enjoying comprehensive benefits including competitive health insurance and a supportive work environment. Located in a dynamic manufacturing setting, employees benefit from hands-on experience and a commitment to teamwork and professional growth.
Contact Details:
Granite State Manufacturing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Specialist in Manchester
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Granite State Manufacturing!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Granite State Manufacturing.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Help Desk Specialist in Manchester
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Granite State Manufacturing and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Granite State Manufacturing
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Granite State Manufacturing.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Granite State Manufacturing will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
