At a Glance
- Tasks: Provide technical support to users and manage IT devices in a cloud-first environment.
- Company: Join a successful software house with a friendly IT team in Bristol.
- Benefits: Enjoy private medical insurance, life insurance, bonuses, and 26 days holiday.
- Other info: Hybrid working model with excellent training and development budget.
- Why this job: Kickstart your IT career with rapid progression opportunities and hands-on experience.
- Qualifications: Some commercial 1st line IT support experience or relevant qualifications required.
The predicted salary is between 25000 - 30000 £ per year.
A fantastic opportunity for an IT Support Technician to join a successful software house in Bristol, joining a small, friendly IT team to provide technical support to around 250 users. It would suit someone with some commercial experience in a 1st line role (Support Engineer, Service Desk / Help Desk Analyst etc.) who is looking for an environment where they can build their skills and quickly progress to 2nd line and beyond. This is a great chance to learn quickly and progress in your career.
You will initially be working closely with another support engineer to provide support in a cloud-first Windows / Microsoft based environment, covering day-to-day IT support, device management, security, onboarding etc.
Ideally you will have the following experience:
- Some commercial 1st line IT support experience (or relevant qualifications)
- Microsoft 365
- Networking
- Familiar with a helpdesk / ticketing system
The role is based in central Bristol and would initially be 3 days a week on site (likely to move to 2 days in the first 6 months).
Some of the benefits you can expect include:
- Private medical insurance
- Life insurance
- Bonus scheme up to 10%
- 26 days holiday (increases with service) plus buy/sell options
- Budget for training and development
IT Support Technician in Bristol employer: Granite Recruitment and Consulting
Join a thriving software house in the heart of Bristol as an IT Support Technician, where you'll be part of a close-knit team dedicated to providing exceptional technical support. With a strong focus on employee growth, you will have access to training budgets and opportunities for rapid career progression, all while enjoying a supportive work culture that values work-life balance and offers generous benefits such as private medical insurance and a bonus scheme. This is not just a job; it's a chance to develop your skills in a dynamic environment and make a meaningful impact.
Contact Details:
Granite Recruitment and Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with current employees at companies you're interested in. You never know who might help you land that IT Support Technician role!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Make sure you can talk about your experience with Microsoft 365 and any ticketing systems you've used. Confidence is key!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them. Whether it's troubleshooting a tricky issue or managing devices, let them know what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates like you. Plus, it gives you a better chance to stand out and show us why you're the perfect fit for the team.
We think you need these skills to ace IT Support Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially any 1st line support roles you've had. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team and how you can contribute. Keep it friendly and professional – we love a bit of personality!
Show Off Your Skills:In your application, don’t forget to mention your experience with Microsoft 365 and any helpdesk systems you've used. We’re keen to know how you’ve tackled challenges in previous roles, so share those stories!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our friendly IT team in Bristol!
How to prepare for a job interview at Granite Recruitment and Consulting
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and networking fundamentals. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your practical experience and understanding of the tech stack they'll be using.
✨Familiarise Yourself with Helpdesk Systems
If you’ve worked with any helpdesk or ticketing systems before, make sure to mention them. If not, do a bit of research on popular ones like Zendesk or Jira. Being able to talk about how you would manage tickets or prioritise tasks can really impress the interviewers.
✨Show Enthusiasm for Learning
This role is all about growth, so express your eagerness to learn and develop your skills. Share examples of how you've taken initiative in the past to learn new technologies or improve your processes, which will demonstrate your commitment to personal and professional development.
✨Prepare Questions About the Team
Since you'll be joining a small, friendly IT team, prepare some questions about team dynamics and collaboration. Asking about how they support each other or share knowledge can show that you're a team player who values a positive work environment.
