At a Glance
- Tasks: Provide technical support to users and manage IT devices in a cloud-first environment.
- Company: Join a successful software house with a friendly IT team in Bristol.
- Benefits: Enjoy private medical insurance, life insurance, bonus scheme, and generous holiday.
- Other info: Hybrid working model with excellent career growth potential.
- Why this job: Kickstart your IT career with opportunities for rapid progression and skill development.
- Qualifications: Some commercial 1st line IT support experience or relevant qualifications required.
The predicted salary is between 25000 - 30000 £ per year.
A fantastic opportunity for an IT Support Technician to join a successful software house in Bristol, joining a small, friendly IT team to provide technical support to around 250 users. It would suit someone with some commercial experience in a 1st line role (Support Engineer, Service Desk / Help Desk Analyst etc.) who is looking for an environment where they can build their skills and quickly progress to 2nd line and beyond. This is a great chance to learn quickly and progress in your career.
You will initially be working closely with another support engineer to provide support in a cloud-first Windows / Microsoft based environment, covering day-to-day IT support, device management, security, onboarding etc.
Ideally you will have the following experience:
- Some commercial 1st line IT support experience (or relevant qualifications)
- Microsoft 365
- Networking
- Familiar with a helpdesk / ticketing system
The role is based in central Bristol and would initially be 3 days a week on site (likely to move to 2 days in the first 6 months).
Some of the benefits you can expect include:
- Private medical insurance
- Life insurance
- Bonus scheme up to 10%
- 26 days holiday (increases with service) plus buy/sell option
IT Support Technician employer: Granite Recruitment and Consulting Limited
Join a thriving software house in the heart of Bristol as an IT Support Technician, where you'll be part of a close-knit team dedicated to providing exceptional technical support. With a strong focus on employee development, you'll have ample opportunities to enhance your skills and advance your career in a supportive environment that values work-life balance and offers competitive benefits such as private medical insurance and a generous holiday allowance. Experience the vibrant culture of Bristol while contributing to innovative projects in a cloud-first Microsoft environment.
Contact Details:
Granite Recruitment and Consulting Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. Getting to know people in the company can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues, as they might ask you to solve a problem on the spot. Practice makes perfect!
✨Tip Number 3
Show your passion for tech! During interviews, share your personal projects or any tech-related hobbies. It shows you're not just in it for the paycheck but genuinely love what you do.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application directly, and it helps us keep track of all the amazing candidates like you. Plus, it’s super easy!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in 1st line IT support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your Microsoft 365 and networking knowledge!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the role and how you can contribute to our friendly IT team. Keep it personal and engaging – we love a bit of personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re keen to see your thought process and how you approach challenges, especially in a cloud-first environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Granite Recruitment and Consulting Limited
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365 and networking basics. Be ready to discuss how you've used these tools in previous roles or projects. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Familiarise Yourself with Helpdesk Systems
Since the role involves using a helpdesk or ticketing system, it’s a good idea to research common platforms like Zendesk or ServiceNow. If you’ve used any similar systems before, be prepared to share your experiences and how you handled tickets efficiently.
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples where you successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for progression, or the types of challenges the IT team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
