Role Description The Health Club Manager is a full-time, on-site role based in Windermere, responsible for the overall operation and performance of the hotel’s health club facilities. This role oversees daily gym, pool, and spa activities, ensuring a safe, clean, and welcoming environment for all members and guests. The Health Club Manager leads and schedules staff, supports training and performance, and promotes a positive, service-focused culture. Key responsibilities include managing membership processes, delivering excellent customer service, handling complaints, and monitoring satisfaction levels. The role also involves coordinating marketing and promotions, monitoring budgets and revenue, tracking key performance indicators, and collaborating with hotel management on refurbishment projects, new services, and events.
Qualifications
- Experience in health club, leisure, or hospitality management, with strong skills in team leadership, staff scheduling, and performance oversight.
- Operational skills in facility management, including health and safety compliance, cleanliness standards, equipment maintenance coordination, and pool/spa procedures.
- Customer-focused abilities, such as relationship management, conflict resolution, service recovery, and ensuring a high-quality guest experience.
- Commercial and administrative skills, including budgeting, basic financial reporting, membership administration, and use of club management software.
- Marketing and membership growth capabilities, such as local outreach, promotional campaigns, event planning, and retention initiatives.
- Strong communication and interpersonal skills, with the ability to work collaboratively with hotel leadership and external partners.
- Relevant qualification in leisure management, sports science, hospitality, or a related field is beneficial; first aid and health & safety certifications are an advantage.
- Ability to work flexible hours, including evenings and weekends, as required by the operation of the health club.
Health Club Manager in Windermere employer: Granite Leisure
Granite Leisure’s Aberdeen Altens Health Club is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible hours and opportunities for advancement, our Spa Therapists enjoy a supportive environment where they can thrive while delivering top-notch treatments to our valued guests. Join us in a location that not only fosters personal development but also promotes a healthy work-life balance.
