At a Glance
- Tasks: Manage motor insurance complaints from start to finish, ensuring fair resolutions.
- Company: Join a supportive company committed to mental health and wellbeing.
- Benefits: Enjoy up to 35 days holiday, flexible working, and 24/7 mental health support.
- Other info: Hybrid working options available for a better work-life balance.
- Why this job: Make a real difference by helping customers resolve their complaints effectively.
- Qualifications: No prior experience needed; just a willingness to learn and be a team player.
The predicted salary is between 29000 - 35000 € per year.
As a Complaints Handler, you'll be responsible for delivering fair, timely resolutions to motor insurance complaints, in line with company policy, the FCA's Consumer Duty and all other regulatory requirements.
Location: Liverpool or Sevenoaks (hybrid)
Working hours: 37.5 hours a week – Monday to Friday, 9:00 to 17:30
Salary: £29,000 – £35,000 per annum, depending on experience, plus up to £2,000 performance‑related bonus potential per annum, achieved quarterly.
What You'll Be Doing:
- Managing Complaints from Start to Finish – Own each complaint throughout its lifecycle, gather and review evidence, make fair and reasonable decisions, and clearly explain rationale to customers.
- Owning Data – Eye for detail when investigating complaints, assessing evidence and recording information.
- Regulatory Awareness (or Willingness to Learn) – Understand or keen to develop knowledge of FCA regulations, the Consumer Duty and complaint‑handling rules.
- Team Player – Financial services or complaint handling desirable but not mandatory – full training provided.
Benefits:
- Maximum of 35 days' holiday (depending on role and tenure), including bank holidays, with additional buy/sell options.
- 24/7 mental health support and free counselling.
- Flexible benefits, including early salary access via our internal platform.
- Hybrid working options to support work‑life balance and individual needs.
- Recognition awards, social events and more.
Our Commitment to our Colleagues:
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1.
Claims Governance - Complaints Handler employer: Granite Group
As a Complaints Handler at our company, you'll join a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With flexible hybrid working options in vibrant locations like Liverpool or Sevenoaks, you will enjoy generous holiday allowances, comprehensive mental health support, and opportunities for recognition and development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Governance - Complaints Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to explain things clearly and empathetically. Role-play with a friend or use our resources to sharpen your responses to common complaint scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Governance - Complaints Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your relevant experience and skills that align with managing complaints and understanding regulatory requirements. We want to see how you can bring value to our team!
Showcase Your Attention to Detail:As a Complaints Handler, you'll need a keen eye for detail. In your application, provide examples of how you've successfully managed complex situations or resolved issues in the past. This will demonstrate your ability to handle complaints effectively.
Demonstrate Your Team Spirit:We love team players! Share experiences where you've collaborated with others to achieve a common goal. This could be in a work setting or even during group projects at university. It shows us you're ready to fit into our supportive environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Granite Group
✨Know Your Regulations
Familiarise yourself with FCA regulations and the Consumer Duty. Being able to discuss these during your interview shows that you're proactive and serious about the role. Brush up on complaint-handling rules too, as this will demonstrate your commitment to delivering fair resolutions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed complaints or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and decision-making skills, which are crucial for a Complaints Handler.
✨Demonstrate Attention to Detail
Since the role requires an eye for detail, be ready to discuss how you ensure accuracy when handling information. You might want to mention any tools or methods you use to keep track of evidence and decisions, as this will highlight your organisational skills.
✨Be a Team Player
Even if you have experience in financial services or complaint handling, emphasise your ability to work well in a team. Share examples of how you've collaborated with others to achieve a common goal. This will show that you can contribute positively to the workplace culture.
