Senior Business Analyst

Acorn Insurance is looking for an experienced Senior Business Analyst where you'll play a pivotal role in driving strategic business improvements and delivering high-impact solutions across the organisation. You'll lead complex initiatives with autonomy, mentor junior analysts, and collaborate with cross-functional teams to shape the future of our business operations and technology landscape. Your expertise will help translate business needs into actionable insights and ensure the successful delivery of both operational and technically complex projects. Job Title Senior Business Analyst Working Hours 37.5 hours per week, Monday to Friday Location Liverpool City Centre, Hybrid working available Salary £Competetive What you will be doing Lead complex projects and initiatives, ensuring they align with business objectives. Develop business cases, conduct cost-benefit analyses, and assess risks to support decision-making. Provide guidance and mentorship to Business Analysts, supporting their professional development. Collaborate with cross-functional teams to identify and implement efficiency improvements. Work independently with minimal oversight, taking ownership of deliverables and outcomes. Translate business requirements into clear, actionable solutions, including third-party implementations. Research and propose new approaches to business opportunities, including supplier engagement where appropriate. Develop and apply a strong technical understanding of internal systems to provide best approach insights, enabling stakeholders to make informed decisions. Engage with development teams to shape solution design and ensure alignment with business needs. Leads the performance and development of Business Analysts by conducting regular 1:1s, delivering performance reviews, setting clear objectives, and creating tailored development plans, while actively supporting career progression and succession planning Deliver business analysis activities across various delivery frameworks, including Agile. Lead "As-Is" and "To-Be" process modelling with a technical focus. Analyse and document technical requirements to ensure clarity across technical and non-technical stakeholders. Constructively challenge technical approaches to promote best practices and effective delivery. Use data analysis tools (e.g., SQL, Excel) to support decision-making and process reviews. Produce and maintain high-quality documentation throughout the project lifecycle, including technical specifications, system architecture, data flows, integration points, configuration settings, and custom developments. What we are looking for Proven experience in a Senior Business Analyst role, ideally within insurance or financial services. Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent (preferred). Agile or Scrum certification (e.g., Scrum Master, Agile Practitioner) highly desirable. Strong leadership and mentoring capabilities without direct line management. Excellent stakeholder management skills, both internal and external. Demonstrated success in delivering operational and technically complex business improvements. Proficiency in business analysis tools and techniques, including SQL and Excel. Ability to work independently with minimal guidance and high accountability. Exceptional communication and documentation skills, especially in technical contexts. Grow with Acorn At Acorn Insurance , we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We are growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support