At a Glance
- Tasks: Deliver top-notch customer service and manage fleet operations efficiently.
- Company: Join a dynamic team at CRASH Services, focused on customer satisfaction.
- Benefits: Enjoy 30 days annual leave, competitive pay, and a supportive work environment.
- Other info: Full-time position with a six-month probation period and potential for career advancement.
- Why this job: Be part of a fast-paced role with real opportunities for growth and impact.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 28309 - 34599 £ per year.
It is envisaged that the role of Customer Service & Fleet Administrator will be a vital role within the business, supporting the Fleet & Transport administration team in ensuring the day-to-day operations. The Customer Service & Fleet Administrator will assist the Team Leader in ensuring high levels of customer service delivery to customers. They will be responsible for achieving and exceeding personal targets and KPIs set and supporting the Team Leader in achieving the branch targets and KPI’s which will include maximizing vehicle availability, maximising the sales of ancillary products such as excess waivers, minimising costs, and delivering excellent and efficient customer service. This role requires a discreet individual who can maintain the confidentiality of the information they are exposed to; the Customer Service & Fleet Administrator will be able to work under pressure, a confident and driven professional, driven to succeed within their role.
Accountabilities:
- Deliver a high standard of customer service to both internal and external customers.
- Achieve individual targets and KPIs within agreed timescales.
- Escalate issues and concerns to the Team Leader where appropriate.
- Take responsibility for the care and proper use of company equipment and workstations.
- Maintain accurate customer records, files, and associated documentation.
- Adhere to all company policies and procedures, including Health and Safety requirements.
- Support the Team Leader in achieving departmental objectives and performance targets.
Role Overview:
Customer Service:
- Respond to customer enquiries promptly, professionally, and courteously.
- Handle telephone calls, emails, post, and other correspondence efficiently.
- Ensure all enquiries are dealt with on the day they are received wherever possible.
- Deal with customer complaints in line with company procedures.
- Follow-up with customers to ensure satisfaction with service after vehicle hire or repair.
- Provide high-quality customer service, meeting targets and KPIs.
Fleet & Claims Administration:
- Ensure vehicle availability and manage fleet efficiency.
- Arrange rental vehicles for retail customers as well as breakdown, insurance claims and dealership customers.
- Manage vehicle fleet to maximise efficiency.
- Maintain accurate and up-to-date customer, vehicle, and case records.
Operational Support:
- Assist in the smooth running of daily departmental operations.
- Adhere to company procedures for vehicle delivery/collection, insurance, and accident claims.
- Ensure compliance with health and safety regulations.
- Provide daily updates to the Team Leader and participate in meetings.
- Minimise operational costs while delivering excellent service.
Conditions of Employment:
- Permanent, full-time position.
- 35 hours per week.
- Six-month probationary period.
- 30 days annual leave (including statutory holidays).
- Based at CRASH Services, Mallusk.
Person Specification:
Essential Skills:
- Previous experience in a customer service or customer-focused environment.
- Good knowledge of motor vehicles, including makes and models.
- Strong time management, organisational, and multitasking skills.
- Proficiency in Microsoft Office and general administrative tasks.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
- Commitment to confidentiality and delivering excellent customer care.
- Valid driving license and access to transport for business use.
Desirable Skills:
- Degree or equivalent education.
- Experience in vehicle rental or hire industry.
- Demonstrated personal drive and commitment.
This role is dynamic and offers opportunities to grow within a customer-focused, fast-paced environment.
Customer Service & Fleet Administrator in Belfast employer: Granite Administration & Marketing Services
As a Customer Service & Fleet Administrator at CRASH Services in Mallusk, you will be part of a dynamic team dedicated to delivering exceptional customer service and operational efficiency. The company fosters a supportive work culture that prioritises employee growth, offering 30 days of annual leave and opportunities for professional development in a fast-paced environment. With a focus on teamwork and excellence, CRASH Services is an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Granite Administration & Marketing Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Fleet Administrator in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Granite Administration & Marketing Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Granite Administration & Marketing Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Fleet Administrator in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Granite Administration & Marketing Services:Your cover letter is your chance to shine! Tell us why you want to work at Granite Administration & Marketing Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Granite Administration & Marketing Services!
How to prepare for a job interview at Granite Administration & Marketing Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
