Experience Partner

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive.

The Experience Partner 2 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and expansion.

What Your Impact Will Look Like

• Manage a portfolio of up to 30 mid-tier clients with moderately high complexity and $1.5M - $3M ARR.
• Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
• Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
• Conduct semi-customized program reviews and provide strategic recommendations.
• Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
• Serve as the primary point of contact throughout the client lifecycle.
• Maintain accurate records of client interactions, milestones, and engagement metrics.
• Collaborate with internal teams to ensure timely delivery and client satisfaction.

You Will Love This Job If You Have

• Understanding of customer success principles and SaaS business models.
• Familiarity with digital transformation in the public sector.
• Knowledge of project management and implementation best practices.
• Strong analytical and communication skills.
• Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms.
• Ability to manage multiple client relationships and competing priorities.
• Ability to work independently and proactively solve problems.
• Ability to build trust and credibility with clients and internal stakeholders.
• Ability to translate client needs into actionable strategies and solutions.

Experience/Credentials:

• Bachelor’s degree in Business, Public Administration, Communications, or related field.
• 4 – 6 years of experience in consulting, customer success, or enterprise account management.
• Experience with SaaS platforms and digital tools preferred.

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

EEO Statement:

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, colour, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

About Us:

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply.

Security and Privacy Requirements:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team:

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture:

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

A few culture highlights include – Employee Resource Groups to encourage diverse voices, Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.

The Impact:

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place.