At a Glance
- Tasks: Be the friendly face guiding guests through servicing and repairs.
- Company: Join New Forest, a vibrant team focused on exceptional guest experiences.
- Benefits: Earn £40k OTE, enjoy mental health support, and 23 days holiday.
- Other info: Enjoy discounts, long-term awards, and a supportive workplace culture.
- Why this job: Make a real impact while thriving in a dynamic, fast-paced environment.
- Qualifications: 2 years in luxury aftersales, excellent communication, and a full UK driving licence.
The predicted salary is between 36000 - 44000 £ per year.
Your Role in the Fast Lane
As a Service Advisor at New Forest, you're the heartbeat of our Service operation.
You'll be the friendly face and the calm voice that guides our guests through servicing, repairs, and everything in between.
No two days are the same – and that's just how we like it!
Responsibilities
- Be the go-to liaison between guests and the workshop – smooth, seamless, and always smiling.
- Explain faults, repairs, and solutions in a way that makes sense and builds trust.
- Promote services and products that genuinely help our guests.
- Keep our systems sharp – accurate records, clear communication, and top‑notch compliance.
- Handle guest concerns with empathy and a solution‑driven mindset.
- Play a key role in the day‑to‑day buzz of our business.
Benefits
- Salary of
£40k OTE including a performance bonus.
- Mental health support, digital GP, nutrition consults – and yes, your family can benefit too!
- Cycle to Work scheme – because we care about your health and the planet.
- 23 days holiday + bank holidays.
- Long‑term service awards & annual recognition.
- Discounts on MOTs, parts, service, and sales – including family perks!
- Gym, health, and wellbeing discounts.
- Vehicle salary sacrifice scheme with SOGO Mobility.
Who You Are
- A confident, ambitious individual who thrives on delivering unforgettable guest experiences.
- Empathetic, organised, and a natural communicator.
- 2 years’ experience in Luxury or Premium aftersales departments and ready to bring the passion.
- Tech‑savvy and process‑driven.
- Holder of a full clean UK Driving Licence.
Grange is an equal opportunities employer.
Your data will be held in line with the General Data Protection Regulations 2018.
For further information, please review our Data Privacy Notice at www. cambriaautomobiles. com.
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Service Advisor employer: Grange
Grange in Birmingham is an exceptional employer, offering a dynamic work culture that values innovation and teamwork. With competitive compensation, including a generous £45K OTE and a company car, employees enjoy extensive annual leave and wellness programs that promote a healthy work-life balance. The company is committed to employee growth, providing opportunities for professional development within the luxury automotive sector, making it an ideal place for motivated individuals to thrive.
