At a Glance
- Tasks: Welcome guests, manage enquiries, and ensure a world-class experience.
- Company: Grange Motors, a leader in motoring excellence with over 65 years of heritage.
- Benefits: Competitive earnings, mental health support, gym discounts, and generous leave.
- Other info: Flexible hours, career growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and turn ordinary visits into extraordinary experiences!
- Qualifications: Previous reception experience, excellent communication skills, and a passion for guest service.
The predicted salary is between 11278 - 22558 £ per year.
Grange Motors has over 65 years of proud motoring heritage dealing with marque manufacturers to deliver motoring excellence and trust to tall our visiting guests.
We are a progressive and innovative group who strives to deliver excellence to our associates.
Grange Motors is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Grange Motors, Invicta Motors and SOGO Mobility.
- Join the journey #engageyourcareer
- Becoming a Welcome Host for Grange Tunbridge Wells…
The perfect role for people who enjoyinteractingwith a mixture of guests using their ownsolution drivenflair andorganisational skillsto ultimately deliver theirunique world class experience, within the diverse and never boring…. sales department!
We are a progressive and innovative group who strives to deliver excellence to our associates.
We are seeking a flexible and committed individual who can work up to 34 hours per week over four days, within our operating hours of 8:30am–6:00pm.
Looking after Our Associates…all the other perks!
- Annual earnings of between £11,278.85K to £22,557.71K OTE.
- Associate Assistance Programme – including mental health support, digital GP, and more (for you and your family!)
- Cycle to Work scheme – because we care about your health and the planet
- 23 days annual leave + 8 bank holidays
- Long Term Service & Annual Recognition Awards
- Discounts on MOTs, parts, service, and sales – including family perks!
- Vehicle Salary Sacrifice scheme with SOGO Mobility
- Gym, health, and wellbeing discounts
• It’s all about you…turn the ordinary into the extraordinary!
Job Role
Greet and welcome all guests and visitors to the Business, passing and directing all enquiries to the appropriate department or associate.
Whilst building a rapport with guests and establishing their needs quickly and efficiently to maximise their Guest Experience.
Acting as a Brand Ambassador, reflecting the brand image and standards at all times.
Key Responsibilities and Duties
- Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible.
- Manage dealership switchboard as required with a friendly, efficient and welcoming approach.
- Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred.
Ensuring the guest is reassured that appropriate action will be taken.
- Maintain the reception/guest areas in accordance with dealership standards and identified guest needs.
- Maintain adequate supplies of Guest hospitality stock and dealership stationery.
- Process incoming and outgoing post, ensuring it is appropriately date stamped/franked in line with management requirements.
Ensure collection by the Royal Mail each day and that the franking machine is in credit at all times.
- Maintain guest enquiry records/telephone logs in order to provide statistical information on guest visiting patterns as required.
- Complete daily associate attendance sheet to maintain an accurate record of associates within the dealership.
- Provide administrative support to dealership departments as required, including assistance with mail shots.
- Maintain and develop Company and industry knowledge through attending relevant training opportunities.
- Maintain quality standards of dress, attitude, guest care, honesty and health and safety in order to portray a professional image to guests at all times.
Successful applicants will possess and be able to offer
- Previous Welcome Host/Reception experience is preferred, ideally within the motor industry
- Have excellent communication, organisation and interpersonal skills with a professional and welcoming telephone manner
- Have excellent administration skills, and the ability to prioritise multiple tasks and deadlines
- Excellent literacy and numeracy skills
- Passion and ability to deliver an outstanding guest experience
- Respectful and courteous to guests and colleagues
- Flexibility in approach
- Honest with high levels of integrity and drive to succeed
- We are at the top of our game…
Don’t just take our word for it…visit www. grange. co. uk/careers to hear all about working for us!
Grange Motors and Cambria Automobiles are an equal opportunities employer.
Your data will be held in line with the General Data Protection Regulations 2018.
For further information please review our Data Privacy Notice at www. cambriaautomobiles. com
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Dealership Host employer: Grange
Grange in Birmingham is an exceptional employer, offering a dynamic work culture that values innovation and teamwork. With competitive compensation, including a generous £45K OTE and a company car, employees enjoy extensive annual leave and wellness programs that promote a healthy work-life balance. The company is committed to employee growth, providing opportunities for professional development within the luxury automotive sector, making it an ideal place for motivated individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Dealership Host
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Grange and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Grange and let us see your personality shine through!
We think you need these skills to ace Dealership Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Grange.
Get Familiar with Our Brand:Before applying, take some time to learn about Grange and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Grange
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Grange.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Grange will surely appreciate.
