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For Companies At a Glance
- Tasks: Be the friendly face guiding guests through servicing and repairs.
- Company: Join Grange Jaguar Land Rover, a leader in luxury automotive experiences.
- Benefits: Earn £55K OTE, enjoy mental health support, and 23 days holiday.
- Why this job: Make a real impact by delivering unforgettable guest experiences every day.
- Qualifications: 2+ years in customer service and a Full Clean UK Driving Licence.
- Other info: Dynamic work environment with opportunities for recognition and growth.
The predicted salary is between 42000 - 66000 £ per year.
Grange has over 65 years of proud motoring heritage and is known for its association with the world's most prestigious automotive manufacturers, offering a premium experience that extends beyond the showroom. Our dealerships are synonymous with high luxury and are strategically located across the UK, showcasing an impressive portfolio of brands, including Alpine, Aston Martin, Bentley, Corvette, INEOS Grenadier, JLR, Lamborghini, McLaren, Rolls Royce, and Triumph. Grange is part of the Cambria Investments Holdings Group of Companies which includes Cambria Automobiles, Invicta, Motorparks and SOGO Mobility.
Your Role in the Fast Lane
As an Aftersales Advisor at Barnet, you’re the heartbeat of our Aftersales operation. You’ll be the friendly face and the calm voice that guides our guests through servicing, repairs, and everything in between. No two days are the same—and that’s just how we like it!
What You’ll Be Doing:
- Be the go-to liaison between guests and the workshop – smooth, seamless, and always smiling.
- Explain faults, repairs, and solutions in a way that makes sense and builds trust.
- Promote services and products that genuinely help our guests.
- Keep our systems sharp—accurate records, clear communication, and top‐note compliance.
- Handle guest concerns with empathy and a solution–driven mindset.
- Play a key role in the day‒to‒day buzz of our business.
Salary of £55K OTE including a performance bonus. Mental health support, digital GP, nutrition consults—and yes, your family can benefit too! Cycle to Work scheme—because we care about your health and the planet. 23 days holiday + bank holidays. Long‒term service awards & annual recognition. Discounts on MOTs, parts, service, and sales – including family perks! Gym, health, and wellbeing discounts. Vehicle flexi‐lease scheme with SOGO Mobility.
Who You Are:
- A confident, ambitious individual who thrives on delivering unforgettable guest experiences.
- Empathetic, organised, and a natural communicator.
- Experienced in customer service (2+ years) and ready to bring the passion.
- Tech‐savvy and process‐driven.
- Holder of a Full Clean UK Driving Licence.
Ready to Shift Gears? We’re at the top of our game – and we want you on our team. Visit www.grange.co.uk/careers to hear from our associates and apply today! Grange and Cambria Automobiles are equal opportunities employers. Your data will be held in line with the General Data Privacy Regulations 2018. For further information, please review our Data Privacy Notice at www.cambriaautomobiles.com.
Service Advisor in Barnet employer: Grange
Contact Detail:
Grange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Barnet
✨Tip Number 1
Get to know the company inside out! Research Grange Jaguar Land Rover and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that Service Advisor role.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you would handle specific situations as a Service Advisor. This will help you feel more confident and ready to impress!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor in Barnet
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can connect with our guests, so show us how you’d do that!
Tailor Your Application: Make sure to tailor your application specifically for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is crucial in our line of work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Grange
✨Know Your Stuff
Before the interview, make sure you research Grange Jaguar Land Rover and their premium brands. Understand their values and what sets them apart in the automotive industry. This knowledge will help you connect your experience to their mission and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you explained complex issues simply or resolved conflicts with empathy. This will demonstrate your ability to build trust with guests.
✨Emphasise Your Customer Service Experience
With at least 2 years in customer service, you’ve got the experience they’re looking for. Be ready to discuss specific situations where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle guest concerns with a solution-driven mindset.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since Grange is associated with luxury brands, showing that you understand the importance of presentation can set you apart. A polished appearance reflects your respect for the role and the company.
