At a Glance
- Tasks: Be the friendly face guiding guests through servicing and repairs.
- Company: Join Grange, a luxury automotive dealer with 70 years of heritage.
- Benefits: Competitive salary, mental health support, gym discounts, and family perks.
- Other info: Enjoy 23 days holiday, performance bonuses, and career growth opportunities.
- Why this job: Make unforgettable guest experiences in a dynamic, luxury environment.
- Qualifications: 2 years' experience in a similar role and a full UK driving licence.
The predicted salary is between 34000 - 34000 £ per year.
Grange has 70 years of proud motoring heritage and is known for its association with the world's most prestigious automotive manufacturers, offering a premium experience that extends beyond the showroom. Our dealerships are synonymous with high luxury and are strategically located across the UK, showcasing an impressive portfolio of brands, including Alpine, Aston Martin, Bentley, Corvette, INEOS Grenadier, JLR, Lamborghini, McLaren, Rolls Royce, and Triumph. Grange is part of the Cambria Investments Holdings Group of Companies which includes Invicta and SOGO Mobility.
Your Role in the Fast Lane
As an Aftersales Advisor at Edinburgh Aston Martin & Rolls Royce, you're the heartbeat of our Aftersales operation. You'll be the friendly face and the calm voice that guides our guests through servicing, repairs, and everything in between. No two days are the same – and that's just how we like it!
What You'll Be Doing
- Be the go-to liaison between guests and the workshop – smooth, seamless, and always smiling.
- Explain faults, repairs, and solutions in a way that makes sense and builds trust.
- Promote services and products that genuinely help our guests.
- Keep our systems sharp – accurate records, clear communication, and top-notch compliance.
- Handle guest concerns with empathy and a solution-driven mindset.
- Play a key role in the day-to-day buzz of our business.
Salary of £34K OTE inc. a performance bonus
Mental health support, digital GP, nutrition consults – and yes, your family can benefit too!
Cycle to Work scheme – because we care about your health and the planet.
23 days holiday + bank holidays
Long-term service awards & annual recognition
Discounts on MOTs, parts, service, and sales – including family perks!
Gym, health, and wellbeing discounts
Vehicle salary sacrifice scheme with SOGO Mobility
Who You Are
- A confident, ambitious individual who thrives on delivering unforgettable guest experiences.
- Empathetic, organised, and a natural communicator.
- 2 years’ experience in a similar role and ready to bring the passion.
- Tech-savvy and process-driven.
- Holder of a full clean UK Driving Licence.
Ready to Shift Gears? We’re at the top of our game – and we want you on our team. Visit www.grange.co.uk/careers to hear from our associates and apply today! Grange is an equal opportunities employer.
Aftersales Advisor employer: Grange
Grange - Edinburgh Aston Martin & Rolls Royce is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With a competitive salary package, comprehensive mental health support, and unique benefits like the Cycle to Work scheme and discounts on luxury automotive services, we ensure our team members feel valued and motivated. Join us in a dynamic environment where your contributions directly enhance the premium experience we provide to our esteemed guests.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grange. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grange before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grange:Your cover letter is your chance to shine! Tell us why you want to work at Grange specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grange!
How to prepare for a job interview at Grange
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
