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For Companies At a Glance
- Tasks: Be the friendly face guiding guests through servicing and repairs.
- Company: Grange, a luxury automotive dealer with over 65 years of heritage.
- Benefits: Competitive salary, mental health support, gym discounts, and family perks.
- Why this job: Join a dynamic team and create unforgettable guest experiences every day.
- Qualifications: 2+ years in customer service, excellent communication skills, and a Full Clean UK Driving Licence.
- Other info: Exciting career growth opportunities in a fast-paced environment.
The predicted salary is between 24000 - 40000 £ per year.
Aftersales Advisor at Grange – Chelmsford
Grange has over 65 years of proud motoring heritage and is known for its association with the world\’s most prestigious automotive manufacturers, offering a premium experience that extends beyond the showroom.
Our dealerships are synonymous with high luxury and are strategically located across the UK, showcasing an impressive portfolio of brands, including Alpine, Aston Martin, Bentley, Corvette, INEOS Grenadier, JLR, Lamborghini, McLaren, Rolls Royce, and Triumph.
Grange is part of the Cambria Investments Holdings Group of Companies which includes Cambria Automobiles, Invicta, Motorparks and SOGO Mobility.
Join the journey #engageyourcareer
Your Role in the Fast Lane
As an Aftersales Advisor at Grange Chelmsford in Essex, you\’re the heartbeat of our Aftersales operation. You\’ll be the friendly face and the calm voice that guides our guests through servicing, repairs, and everything in between. No two days are the same – and that\’s just how we like it!
What You\’ll Be Doing
- Be the go-to liaison between guests and the workshop – smooth, seamless, and always smiling.
- Explain faults, repairs, and solutions in a way that makes sense and builds trust.
- Promote services and products that genuinely help our guests.
- Keep our systems sharp – accurate records, clear communication, and top-notch compliance.
- Handle guest concerns with empathy and a solution-driven mindset.
- Play a key role in the day-to-day buzz of our business.
Salary of £40K OTE including a performance bonus
Mental health support, digital GP, nutrition consults – and yes, your family can benefit too!
Cycle to Work scheme – because we care about your health and the planet.
Discounts on MOTs, parts, service, and sales – including family perks!
Gym, health, and wellbeing discounts
Vehicle flexi-lease scheme with SOGO Mobility
Life insurance after 3 months
Who You Are
- A confident, ambitious individual who thrives on delivering unforgettable guest experiences.
- Empathetic, organised, and a natural communicator.
- Experienced in customer service (2+ years) and ready to bring the passion.
- Tech-savvy and process-driven.
- Holder of a Full Clean UK Driving Licence.
Ready to Shift Gears?
We’re at the top of our game – and we want you on our team. Visit www.grange.co.uk/careers to hear from our associates and apply today!
Grange and Cambria Automobiles are equal opportunities employers. Your data will be held in line with the General Data Protection Regulations 2018.
For further information, please review our Data Privacy Notice at www.cambriaautomobiles.com.
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Aftersales Advisor employer: Grange
Contact Detail:
Grange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Grange through LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Aftersales Advisor and be ready to share specific examples.
✨Tip Number 3
Show your passion for the automotive industry! Research Grange’s brands and services, and be ready to discuss how you can enhance the guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can connect with our guests, so show us how you’d do that!
Tailor Your Application: Make sure to tailor your application specifically for the Aftersales Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is crucial in our line of work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Grange
✨Know Your Brands
Familiarise yourself with the luxury brands Grange represents. Understand their unique selling points and what makes them stand out in the automotive world. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a guest. This will demonstrate your ability to thrive in a fast-paced, guest-focused environment.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. As an Aftersales Advisor, you'll need to break down technical information for guests. Use role-play with a friend to refine your communication skills and ensure you come across as approachable and knowledgeable.
✨Emphasise Empathy and Problem-Solving
Be ready to discuss how you handle guest concerns with empathy. Think of examples where you turned a negative experience into a positive one. This will show that you not only care about the guests but also have the skills to resolve issues effectively.
