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- Tasks: Lead a dynamic team to deliver exceptional customer service and achieve sales targets.
- Company: Join Wild's Bakery, a family-run business with a passion for great food and community.
- Benefits: Earn £12.71-£13.22 per hour, enjoy 40% staff discount, and join our pension scheme.
- Other info: Flexible shifts, including weekends, with opportunities for career advancement.
- Why this job: Be part of a fun, supportive environment where you can grow and make a difference.
- Qualifications: Experience in customer service and strong leadership skills are essential.
Hourly rate £12.71 rising to £13.22 ph + benefits after training completion
4 days out of 7 per week (including alternate weekends and some bank holidays)
Cross Roads Shop
Here at Wild’s it’s all about creating a great and personal experience for all of our customers based on our family business values. We have a diverse portfolio of bakery takeaway shops (with seating) from town centres to smaller village shops as well as boutique bakery shops with cafes in the heritage villages of Haworth and Saltaire.
Job Purpose
To support the successful running of a Wilds Bakery shop, leading and motivating a team which works together to achieve targets and provides a fantastic shopping experience to our valued customers.
Key Accountabilities
- Deliver a swift and friendly service to every customer consistently
- Achieve high standards to meet customers’ expectations
- Act as Shop Manager leading and motivating a team to achieve sales targets, controlling stock and meeting high standards of customer service, display and hygiene
- Responsible for running shift throughout the day, cashing up and opening and closing the shop
- Encourage a hardworking but fun environment in which your team members can fulfil their potential
- Prepare food, handle money, use the till and keep displays vibrant and the shop clean and tidy
- Work on the ovens, cooking pies, pasties and a range of hot food – when required
- Upsell appropriately to customers to increase shop sales
Skills, know-how and experience
- Proven track record of experience in customer service, ideally in a retail or catering background
- Ability to retain and remember orders for an efficient and swift customer experience
- Ability to multi-task and work as a team for the successful running of your shop
- Efficient planning, organisational and numeracy skills
- Leadership skills to inspire your team to deliver great results
- Ability to be self-motivated and enthusiastic about Wilds Bakery and our sales/products
- Excellent communication skills
Hourly Rate: £12.71 rising to £13.22 ph + benefits after training completion
40% Staff Discount; you will automatically join our pension scheme which is a great way to save for retirement.
Shop Team Leader employer: Grandma Wild's
Contact Detail:
Grandma Wild's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wild's Bakery. Understand their values and what makes them tick. This way, you can show how you fit into their family business vibe.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a fantastic shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your leadership skills! Think about times when you've motivated a team or handled a tough situation. Wild's Bakery wants someone who can inspire others, so be prepared to discuss your approach to teamwork.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join the Wild's Bakery family. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're keen!
We think you need these skills to ace Shop Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing a fantastic shopping experience. Share any relevant experiences where you've gone above and beyond for customers – it really helps us see your enthusiasm!
Highlight Your Leadership Skills: As a Shop Team Leader, you'll be motivating a team, so make sure to showcase any leadership roles you've had before. Tell us about times when you've inspired others or led a project to success – we want to see that spark!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps – we love a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our Wilds Bakery family!
How to prepare for a job interview at Grandma Wild's
✨Know the Company Inside Out
Before your interview, take some time to research Wild's Bakery. Understand their values, the types of products they offer, and what makes them unique in the bakery industry. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shop Team Leader, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can create a fun yet hardworking environment, which is key to achieving sales targets.
✨Demonstrate Customer Service Excellence
Wild's Bakery prides itself on delivering a fantastic shopping experience. Be ready to discuss your approach to customer service and share specific instances where you've gone above and beyond for customers. This will illustrate your commitment to maintaining high standards.
✨Practice Multi-tasking Scenarios
In a busy shop environment, multi-tasking is essential. Think of scenarios where you've had to juggle multiple responsibilities, like managing a team while ensuring customer satisfaction. Practising these examples will help you convey your ability to handle the fast-paced nature of the role.